Office Manager
$20 - $22 / hour
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Job Description
- Free food & snacks
- Free uniforms
- Opportunity for advancement
- Training & development
- Lead a High-Impact Role – Your leadership frees up the franchise owner to focus on growth.
- Competitive Pay + Bonuses – Earn a strong base salary with performance incentives.
- Manage & Mentor the Office Team – Support CSRs and admin staff to keep operations efficient.
- Drive Revenue & Results – Work with sales, marketing, and vendors to boost bookings and customer retention.
- Build Business Relationships – Partner with suppliers, marketers, and local networks.
- Step in as Needed – Provide leadership when the owner is away.
- Use Smart Tech – Leverage CRM tools, scheduling software, and dashboards to streamline tasks.
- Oversee Office Operations – Supervise CSRs and office workflow.
- Track Sales & Efficiency – Monitor KPIs, job completions, and performance metrics.
- Coordinate Scheduling & Service – Ensure timely responses, scheduling, and follow-ups.
- Drive Sales – Support estimate follow-ups and work to convert leads to jobs.
- Manage Vendors & Marketing – Cultivate partnerships that drive leads and brand visibility.
- Step in for the Owner – Make decisions and solve problems when needed.
- Keep Data Clean – Maintain accurate reports, logs, and customer/job details.
- Train the Team – Coach CSRs to follow processes and hit service goals.
- Monitor Reviews & Feedback – Track NPS scores and online reviews to improve service.
- Stay Efficient – Improve systems and eliminate waste in daily operations.
- Leadership Experience – You’ve managed teams and operations with confidence.
- Business Mindset – You understand how service, sales, and systems drive profit.
- Customer-Focused – You care about quality service and smooth operations.
- Analytical Thinking – You use data to solve problems and make smart decisions.
- Strong Communication – You handle conflict, coach your team, and build trust with clients.
- Tech Proficiency – Familiar with Outlook, Excel, Word, and CRMs (training available).
- Self-Starter – You take initiative and act without needing oversight.
- Industry Experience (Preferred) – Bonus points for experience in construction, remodeling, or trades.
- An Efficient Office Leader – You love structure, systems, and team accountability.
- Business-Minded – You get excited about metrics, revenue, and growing the bottom line.
- A Problem-Solving Multitasker – You juggle priorities and still keep the details sharp.
- A Self-Starter – You don’t wait to be told what to do—you just do it.
Your locally owned Handyman Connection franchise contracts with talented craftsmen like you to deliver quality workmanship and professional service for our customers.
If you’re interested in:
- high earnings potential
- a flexible schedule that you control
- using your skills to help improve other’s lives
Handyman Connection might be a great fit for you.
Homeowners across North America have been calling on Handyman Connection for our professional craftsmanship and great customer experience since 1991. Each Handyman Connection franchise is locally owned and operated, backed by the company that helped launch the industry.
Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.