Office Manager

Paul Davis RestorationLivonia, Michigan

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Job Description

Responsive recruiter

Benefits:

401(k)
Competitive salary
Flexible schedule
Health insurance
Opportunity for advancement
Paid time off
Parental leave
Training & development

SUMMARY The Office Manager plays a key role in managing all phases of job costing, payroll, and financial records. This position requires an independent, detail-oriented worker who is quick, accurate, and disciplined with structured processes. The ideal candidate thrives in a fast-paced, distracting environment, while maintaining precision and focus. Strong organizational skills and the ability to balance priorities under pressure are essential. This role supports the franchise’s operations and contributes directly to delivering best-in-class service to clients.

OUTCOMES

Support team on NPS (>70) and Scorecard (>73) compliance
Ensure proper documentation on all jobs – compliance >90%
Manage billing/payment cycle. Target: 40-day cycle time

RESPONSABILITIES

Manage all phases of job costing using RMS and QuickBooks. Training on software provided as needed.
Process payroll and maintain accurate timesheet records.
Maintain accounting, financial, and compliance records in coordination with CPA.
Support documentation requirements, including subcontractor safety certificates and insurance.
Assist General Manager with organizational planning, training, and daily franchise operations when needed.
Establish rapport with insurance carriers, vendors, subcontractors, adjusters, agents, and customers.
Deliver excellent customer service with empathy, urgency, and professionalism.
Monitor business activities, collect information, and proactively identify potential issues.
Foster collaboration across departments and support team members as needed.
Represent the brand with integrity and help build a culture of service excellence.

QUALIFICATIONS

Independent worker with a world-class work ethic, able to perform in stressful, fast-paced situations.
Extremely detail-oriented with 3-5 years of experience and strong knowledge accounting principles, debits/credits, and QuickBooks.
Highly organized yet flexible, with the ability to prioritize, manage time, and follow structured processes.
Excellent communication and listening skills, with the ability to build rapport across customers, vendors, and insurance partners.
Demonstrates empathy, urgency, and dedication to delivering outstanding customer service.
Positive attitude and collaborative spirit; able to support and work effectively with cross-functional teams.
Commitment to continuous learning and improvement in processes, systems, and skills.
Desire to join a new organization and actively contribute to building a customer-first culture that becomes a workplace of choice for high performers
Experience with Quickbooks a plus.

WHY JOIN THE TEAM?

Paul Davis is a fast-growing leader in restoration and reconstruction, trusted by insurance providers and commercial property owners across North America. We are expanding locally and creating career opportunities for people who want meaningful, purpose-driven work. Our team lives by our Vision, Mission, and Values, and we seek individuals who share these commitments and want to help build a culture of excellence. As this is a new and growing company, specific job duties, responsibilities, and position requirements may be adjusted as needed to support business demands and team development. Flexibility and a willingness to adapt will be essential to success in this role.

We support and hire Veterans and we are an Equal Opportunity Employer!

Compensation: $45,000.00 - $55,000.00 per year

Since 1966, Paul Davis has been an industry leader in the areas of property damage mitigation, reconstruction and remodeling. With more than 370 offices in our franchise network, the company serves residential, institutional, and commercial customers and clients across the United States and Canada.

We have built our heritage one project at a time, establishing a reputation for performance, integrity and responsibility among customers and carriers alike. Whether property damage is caused by water, fire, smoke, storms or other disasters, we deliver on our promise to deliver excellence, expertise and a customer experience that is second to none. At Paul Davis, our passion for quality drives everything we do.

Our Vision:

To Provide Extraordinary Care While Serving People In Their Time Of Need.

Our Values:

Deliver What You Promise

Respect The Individual

Have Pride In What You Do

Practice Continuous Improvement

Our Mission:

To provide opportunities for great people to deliver Best in Class results

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