Office Manager/Receptionist

Description

Position Overview

Under the direction of the Operations Manager, the Office Manager is responsible for overseeing the day-to-day tasks of the SyncLync office located in Madison, WI, while supporting a positive, in-person workplace culture in accordance with company policies and procedures. Duties include front desk coverage, packaging and shipping of hearing aids and supplies, administrative support for the leadership team, office supply and facilities management. This role serves as a key point of contact for staff, visitors, and executive guests and plays an essential role in maintaining an organized, professional, and welcoming office environment. The ideal candidate for this role is someone who can change focus in an instant and prioritize multiple work requests while remaining positive and upbeat.

Responsibilities

Variety of administrative tasks while supporting the management team and front desk:

Office Presence & Culture

• Be on-site daily with a positive, professional demeanor to support a welcoming, collaborative workplace
• Greet and assist visitors; manage guest notifications and front desk activity

Administrative Support

• Support the leadership team with general administrative needs
• Maintain internal communications, including company updates and shared resources

Office Operations

• Manage daily office tasks such as mail distribution, postage, and breakroom organization
• Order and maintain supplies, business cards, and name plates
• Package and ensure shipping of products to hearing care providers

Marginal Job Functions:

Other projects as needed.

Requirements

Education:

• Associate's degree required, Bachelor's degree preferred

Experience:

• Minimum of 2 years in an office manager, office assistant, or similar role
• Experience supporting executives - answering phones/transferring calls to staff
• Experience or general knowledge of hearing aids is a plus

Other Requirements:

• Must be available on-site during regular business hours
• Demonstrated proficiency in with Microsoft Office Suite
• Ability to multitask and prioritize
• Professional demeanor and strong interpersonal skills
• Occasional local travel required for errands and the post office
• Valid driver's license required with acceptable driving record

Benefits:

We offer an excellent compensation package and team-oriented work environment with growth opportunities. Some of our outstanding benefits include:

• Health & Dental Insurance
• Company paid Life Insurance
• 401(k)
• Paid Time Off benefits
• Product discounts
• Wellness programs

EOE/M/W/Vet/Disability

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