Office of Community Standards - Front Desk Assistant

Job Title: Graduate Assistant - Front Desk Assistant

Department: Office of Community Standards

Supervisor: Dr. Patricia A. Gainer

Starting Rate of Pay: $12.00 per hour

Length of Time: Eligible for rehire on a semester basis.

Department Description:

The Office of Community Standards is responsible for managing and adjudicating both the High Point University Code of Conduct and Honor Code, overseeing non-academic and the Student Guide to Campus Life Policy Violations. The Office reviews incident reports, conducts investigations, and ensures equitable treatment, education, and accountability for all community members. Alleged violations of university policy may be referred to the Student Conduct Court, where student and faculty justices determine responsibility and outcomes.

Job Description:

As the Front Desk Assistant for the Office of Community Standards, you will provide essential administrative support, including managing the main telephone line, greeting visitors, and maintaining the office's general email inbox. You will coordinate office supply inventory, manage staff calendars, organize mail distribution, and arrange meetings. Additionally, you will process "Maxient Lite" cases, ARMS reports as submitted daily via email, and refer students to appropriate university services when necessary. This role is integral in supporting the daily operations and ensuring a professional, welcoming environment for all visitors and staff.

Job Location/ Hours Required:

The candidate will perform most/all job duties in Panther Commons, Level 4, Suite 423. Hours may vary depending on the job requirements; however, the total number of hours a student employee may work per week is 20 hours. This position will require the full amount of allotted hours per week. (20 hours per week)

Responsibilities:

• Provide comprehensive secretarial and administrative support to the Office of Community Standards staff.
• Greet students and visitors to the Office of Community Standards with a welcoming and professional demeanor, ensuring the waiting area is orderly and presentable.
• Manage the main telephone line for the Office of Community Standards, handling inquiries, taking messages, and addressing both routine and complex questions.
• Oversee the Office of Community Standards' general email inbox, responding to inquiries or forwarding them to the appropriate staff members.
• Maintain and manage office supply inventory by monitoring stock levels, anticipating needs, placing orders, and verifying receipt of supplies.
• Coordinate and maintain office staff calendars, including sending appointment reminders and correspondence.
• Organize and distribute incoming mail and package deliveries.
• Arrange meetings and other professional engagements for office staff, including liaising with IT for conference room scheduling.
• Schedule and provide support for Community Director and Resident Assistant student meetings, including managing the centralized calendar for equitable distribution and oversight of cases.
• Process "Maxient Lite" cases by entering warnings, handling low- priority cases, and verifying student data.
• Processing of ARMS Reports Submitted via email for IR creation in Maxient
• Refer students to other University services or offices, such as the Registrar’s Office, Student/Residence Life, Counseling & Psychological Services, Academic Affairs, Deans, or academic advisors, as appropriate.
• Assist with and support the programs and initiatives of the Office of Community Standards, performing additional duties as assigned and aligned with the University’s mission.

Required Qualifications:

• Effective Communication (Oral & Written)
• Organizational Skills
• Confidentiality
• Time Management
• Customer Service Experience
• Proficiency w/ MS Office Programs
• Clean Conduct Record

• Employment Work Hours: (Morning Hours) 8:30am – 12:30pm & (Afternoon Hours) 12:30pm – 4:30pm

  (Coverage is required during these fixed hours, but how the hours are divided among sta

Desired Skills:

• Strong Communication Skills
• Organizational Skills
• Attention to Detail
• Customer Service Orientation
• Technical Proficiency
• Problem-Solving Skills
• Confidentiality
• Time Management
• Teamwork
• Adaptability