Job Description
The Office Services Specialist II is responsible for the overall day-to-day operations functions of the Office Services department while providing quality system support to the retail office network, contact center and/or internal departments for proprietary computer applications. This position provides support for end users, performs relevant administrative duties, and implements and supports Cash Recyclers, Cash Dispensers, and Coin Machines.Essential Functions
Ensure compliance with third party vendors and agenciesCultivate relationships with various departments Cultivate relationships with vendorsComplete various administration duties as required Update and develop assigned Operations ManualsProvide quality systems support for the Call Center/Retail Network in relation to the CARE System Provide guidance and support for the Cash Recyclers/Cash Dispensers and Coin MachinesDiagnose and resolve operational issues Create and update user profilesPerform testing on CARE Teller/Platform System Perform data entry as requiredMaintain appropriate departmental records and reports Maintain assigned sub systems and/or platform systemsImplement and support new policies and procedures Assist in education and procedures trainingsRecommend improvements to procedures Recommend product enhancementsRecommend service and delivery alternatives Attempt to exceed departmental expectationsAdditional Essential Functions Essential FunctionsEnsure compliance with Northwest’s policies and procedures, and Federal/State regulations Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiencyWork as part of a team Work with on-site equipmentAdditional ResponsibilitiesComplete special projects and other duties as assigned by managementSafety and Health for those without supervisory duties Abide by the rules of the safety and loss prevention programPerform work tasks in a safe manner Report any and all injuries to supervisorKnow what to do in case of an emergencyQUALIFICATIONSTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Preferred EducationHigh School Diploma Preferred Work Experience3 - 5 years Branch banking experience 3 - 5 years CARE Teller/Platform System experience 3 - 5 years Signature/System experience General Employee Knowledge, Skills, and Abilities Ability to establish effective working relationships among team members and participate in solving problems and making decisions Ability to present and express ideas and information clearly and concisely in a manner appropriate to the audience, whether oral or written Ability to actively listen to what others are saying to achieve understanding, sharing information with others and facilitating the open exchange of ideas and informationAbility to establish courses of action for self to accomplish specific goals, develop and use tracking systems for monitoring own work progress, and effectively use resources such as time and information Ability to make right decisions based on perceptive and analytical processes, practicing good judgment in gray areas Additional Knowledge, Skills and AbilitiesKnowledge of Northwest operations, products, and services Ability of increased job knowledge/duties and increased ability to problem solve independently
Northwest is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.
