Office Services Tech

Site: The Brigham and Women's Hospital, Inc.

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Summary:

Responsible for planning, routing, and confirming service appointments to repair and service office equipment. Addresses equipment complaints, conducts diagnostic tests, and researches engineering and service manuals. Cleans parts and components, repairs disabled parts, and replaces parts.

Does this position require Patient Care? No

Essential Functions:

• Sets up and operates audiovisual equipment (flat-screens, podiums, microphones, etc.) throughout the hospital.
• Operates equipment in booths to videotapes events, provides overflow for various meetings, provides computer overhead projection, slide and video projection and audio equipment.
• Assists professional community with their presentations, helping set up and organize for rounds/meetings.
• Maintains all equipment and provides Manager with inventory needs, such as bulbs for projectors as well as maintaining all systems, microphones etc in booths as well as other locations where AV equipment is used.
• Provides basic video-taping videotaping and editing using Adobe Creative Suite for rounds, meetings, presentations and uploading them to our server using HTML5 coding.
• Provides back-up webcasting services within the hospital 5.6.
• Support and record hybrid meetings using Zoom, Team and any other video conferencing software.

Qualifications

• Sets up and operates audiovisual equipment (flat-screens, podiums, microphones, etc.) throughout the hospital. This includes delivering specifically requested equipment to various areas around the hospital at precise times. Incumbent is also responsible for setting up of AV equipment for some larger off-site events, working in teams.
• Operates the AV booth in the Bornstein Amphitheater, Zinner Conference Center, Hale Conference Center, etc., for physician rounds, department head meetings and any other presentations in various conference rooms/public spaces. Operates equipment in booths to videotapes events, provides overflow for various meetings, provides computer overhead projection, slide and video projection and audio equipment. Assists professional community with their presentations, helping set up and organize for rounds/meetings
• Maintains all equipment and provides Manager with inventory needs, such as bulbs for projectors as well as maintaining all systems, microphones etc in booths as well as other locations where AV equipment is used.
• Provides basic videotaping and editing using Adobe Creative Suite for rounds, meetings, presentations and uploading them to our server or cloud system.
• Support and record hybrid meetings using Zoom, Team and any other video conferencing software. Including Livestreaming for any hospital events.
• Assist with onsite/emergent needs for secure paper document disposal-works with current vendor (Stericycle/Shred-It) to provide gaps in this service.
• Provide onsite customer support for secure media disposal-host and maintain the container provided by current vendor (Environmental Integrity) for HIPAA-required media destruction.
• Provide onsite atrium furniture moving services for hospital sponsored events (saving +$50k annually otherwise spent on contracted moving companies).
• Troubleshoot and maintain public-facing digital signage program (Tightrope Media Services / Carousel players); working with Strategic Communications and Partners IS to triage new requests.
• Small office moves/re-locations of individuals at the request of Real Estate and only if scope is reviewed and approved by Office Services Manager; projects can be completed off-hours depending on other competing duties and whether there is a paying sundry/grant # for the work; projects can be completed within shift hours if related to core hospital business needs and/or Office Services Manager approves.
• Performs various duties related to the receipt and distribution of all incoming U.S. mail, interoffice mail and packages for BWH.
• Shipping packages through FedEx/USPS online system and using Cubie for USPS.
• Support and Manage Loading Dock, including but not limited to loging packages, deliveries and communications
• Assist in setting up and putting away Cots during emergent needs.
• Other duties/responsibilities as assigned by OS Manager and/or by other members of senior staffing as delegated by Manager.

Additional Job Details (if applicable)

Physical Requirements

• Standing Occasionally (3-33%)
• Walking Occasionally (3-33%)
• Sitting Constantly (67-100%)
• Lifting Occasionally (3-33%) 20lbs- 35lbs
• Carrying Occasionally (3-33%) 20lbs- 35lbs
• Pushing Rarely (Less than 2%)
• Pulling Rarely (Less than 2%)
• Climbing Rarely (Less than 2%)
• Balancing Occasionally (3-33%)
• Stooping Occasionally (3-33%)
• Kneeling Rarely (Less than 2%)
• Crouching Rarely (Less than 2%)
• Crawling Rarely (Less than 2%)
• Reaching Occasionally (3-33%)
• Gross Manipulation (Handling) Constantly (67-100%)
• Fine Manipulation (Fingering) Frequently (34-66%)
• Feeling Constantly (67-100%)
• Foot Use Rarely (Less than 2%)
• Vision- Far Constantly (67-100%)
• Vision- Near Constantly (67-100%)
• Talking Constantly (67-100%)
• Hearing Constantly (67-100%)

Remote Type

Onsite

Work Location

45 Francis Street

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

$19.81 - $28.30/Hourly

Grade

3

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement:

2200 The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.