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Office Support Coordinator

Fite Ventures IncorporatedMidlothian, TX
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Job Description

POSITION: Office Support Coordinator

Location: Midlothian, Texas

Type: Full-time

Position Summary

The Office Support Coordinator serves as the primary point of contact for clients, prospects, and agents who call into CENTURY 21 Judge Fite Company. This role is responsible for answering and directing calls in a professional, timely manner, providing exceptional customer service, and ensuring that every interaction reflects the company's commitment to delivering extraordinary real estate experiences. The Office Support Coordinator also provides administrative support to office operations, assisting with various projects to ensure smooth workflow and communication.

Key Responsibilities

  • Answer, screen, and route incoming calls to the appropriate departments or agents.
  • Respond promptly and professionally to inquiries about listings, services, and office locations.
  • Greet clients, guests, and agents in person and by phone with a friendly, professional tone.
  • Provide basic information such as office hours, directions, and real estate process details.
  • Relay urgent messages to agents and management in a timely manner.
  • Assist with scheduling appointments and resources when needed.
  • Maintain and update phone lists, office directories, and internal contact resources.
  • Support administrative tasks including filing, data entry, and mail distribution.
  • Monitor the reception area to ensure cleanliness and organization.
  • Ensure accurate and complete messages are delivered promptly.
  • Collaborate with office staff to ensure client needs are efficiently met.

    • Education, Experience, and Other Requirements

  • High school diploma or equivalent; some college coursework preferred.
  • Minimum 1 year of experience in customer service, reception, or call center operations (real estate experience a plus).
  • Professional phone etiquette with a clear, friendly speaking voice.
  • Proficient in Microsoft Office Suite (Word, Outlook, Excel); ability to learn new systems quickly.
  • Strong organizational skills, multitasking ability, and attention to detail.
  • Positive, team-oriented attitude with a commitment to outstanding client service.

    • Preferred Qualifications

  • Previous experience in real estate or professional services industries.
  • Bilingual skills (English/Spanish) a plus.

    • Core Competencies

  • Exceptional verbal communication skills.
  • Professionalism in appearance and demeanor.
  • Strong problem-solving and conflict-resolution skills.
  • Reliability and punctuality.
  • Ability to work independently and collaboratively.

    • About Us

    CENTURY 21 Judge Fite Company is proud of our history of success in serving the real estate needs of our clients since 1937. We were voted the No. 1 Place to Work by The Dallas Morning News and Dallas Business Journal and awarded the Best Training in DFW by The Dallas Morning News. With offices across Texas and Oklahoma, we have also given millions back to local charities. Our mission is to serve the community, develop people, have fun, and achieve profits. We are looking for a person to join the Judge Fite family who shares our core values: honesty and integrity, dedication to clients and community, providing world-class service, commitment to being goal-focused and results-driven, and discipline to perform at the highest level.

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