On-Site Dining Lead, Zeidler's

The Onsite Dining Team Lead will support the management team in overseeing daily restaurant operations and staff performance during assigned shifts. This person will act as a role model for team members, ensuring operational excellence, consistent food quality, and a superior guest experience. This is a hands-on leadership role for a reliable and motivated individual who can coach, communicate, and solve problems in a fast-paced environment.  

This is a part-time role that requires weekends and some evening and holiday availability (4 days per week, 6 hours per day). 

Salary: $25-29/hour 

Responsibilities: 

• Team management: 

• Set the tone for each shift, motivating and guiding team members to ensure all tasks are completed efficiently. 

• Assist in training new staff on restaurant procedures, service standards, and menu knowledge. 

• Hold staff accountable to company policies and address performance issues constructively. 

• Daily operations: 

• Oversee front-of-house (FOH) and/or back-of-house (BOH) operations, including opening and closing duties. 

• Monitor food quality and service delivery to ensure consistency and guest satisfaction. 

• Manage shift changes and coordinate between FOH and BOH teams for smooth service flow. 

• Customer service: 

• Greet guests, address complaints, and resolve issues promptly and professionally. 

• Foster a welcoming and positive atmosphere for all guests. 

• Compliance and safety: 

• Ensure all staff follow sanitation and safety regulations. 

• Maintain the cleanliness and organization of all work areas. 

• Administrative duties: 

• Assist in cash handling procedures, including counting cash drawers and finalizing daily reports. 

• Help with inventory management and tracking, as needed. 

Qualifications, Experience, and Attributes:

• Previous experience as a shift lead, crew lead, or supervisor in a fast-paced restaurant or hospitality setting is preferred. 

• Demonstrated ability to lead and motivate a team. 

• Excellent communication, interpersonal, and problem-solving skills. 

• Strong commitment to providing superior customer service. 

• Ability to work a flexible schedule, including evenings, weekends, and holidays. 

• Possession of a food handler's certification is a plus.  

• Experience with Toast POS is highly desirable 

Physical and environmental demands of the job: Prolonged periods of standing and walking. Must be able to carry trays and other items weighing up to 15 pounds.