On-Site Medical Records & Referrals Manager

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Description

At Mendocino Community Health Clinic (MCHC), we're all about making a positive impact. We're a mission-driven team that values collaboration, inclusion, and showing up for the people we serve. When you join us, you're not just doing a job, you're making a difference.

MCHC is seeking an experienced Medical Records & Referrals Manager who combines strategic leadership with a strong understanding of health information systems and a passion for improving patient access to care. In this role, you will lead and optimize our Health Information Management and Patient Referrals departments, ensuring the accuracy and integrity of patient records while supporting timely, seamless access to specialty care.

Key Responsibilities

Medical Records Management

• Lead daily Medical Records operations including chart maintenance, scanning, indexing, and release of information.
• Develop and enforce policies for medical records management.
• Ensure compliance with HIPAA, HITECH, and internal privacy/security policies.
• Manage EHR workflows and implement updates to support data accuracy and privacy.
• Develop and deliver HIPAA training for new hires, annual staff compliance and breach training.

Referrals Management

• Supervise referral staff across multiple sites, ensuring consistency and compliance.
• Oversee referral coordination to internal and external specialists, including prior authorizations and patient communication.
• Build and maintain relationships with specialty providers, hospitals, and diagnostic partners.
• Collaborate with providers, care teams and administrative leaders to identify and reduce barriers to specialty care.
• Provide referral data and reports for operational and quality improvement initiatives.

We Offer a Cadillac Benefits Package :

• Medical, Dental, and Vision Insurance
• Paid Time off (PTO) and Paid Vacation
• Life Insurance
• 401(k) with up to 4% Employer Match
• Flexible Spending Account (FSA)

Requirements

• Associate or bachelor's degree in health information management, healthcare administration, or related field or
• Minimum 3 years of experience in Medical Records and/or referrals management
• At least 1 year in a supervisory role
• Experience working within electronic health records and with Microsoft Office Software

Preferred

• RHIT or RHIA certification preferred

Salary Description

$70,000 to $98,000 per year, DOE