Operations & Training Supervisor

Step into a leadership role where every day makes a difference.

Know plasma? Know how to lead a team and make things run smoother - even when it's messy? We're looking for someone who's ready to jump in, sort things out, and help our Wilmington center level up. If you're not afraid to get your hands dirty and make a real impact, - we'd love to talk.

2025 Immunotek Benefits

Operations and Training Supervisor- Lead People, Power Performance, and Elevate Lives

Salary Range: $51,000 - $60,000

Required Shift Availability: Tues- Saturday 7am- 1pm

Upcoming Expansion (Late 2024 / Early 2025): This is an estimate and hours and shifts may vary slightly.

• Monday- Friday: 7:00 AM - 7:00 PM
• Saturday: 7:00 AM - 3:00 PM
• Two 8-hour shifts:
• Morning: 6:30 AM - 3:00 PM
• Evening: 11:30 AM - 8:00 PM

We're hiring an Operations and Training Supervisor (OTS) to oversee daily operations and staff development at our plasma center. If you're a hands-on leader who thrives in fast-paced, regulated environments and values training as much as performance, this is your opportunity to make a lasting impact - on donors, staff, and the patients we serve.

Why This Role Matters:

As an OTS, you help ensure our donor floor runs smoothly and safely while fostering a high-performing, well-trained team. Your leadership supports donor health, regulatory compliance, and employee growth - all critical to delivering life-saving plasma therapies to patients worldwide.

What You'll Do:

Operational Oversight

• Oversee donor flow, assist with staff scheduling, and plasma collection activities.
• Manage open/close protocols, equipment maintenance, and incident documentation.
• Serve as a certified SME in donor screening, phlebotomy, and plasma processing.
• Ensure compliance with all internal SOPs and external regulatory standards (FDA, cGMP, OSHA, CLIA).

Training and Development

• Lead all center training: new hire orientation, annual certifications, CAPAs, and SOP updates.
• Coach and evaluate employee performance; create personalized development plans.
• Maintain accurate training records and ensure certifications are up to date.
• Select, mentor, and develop Designated Trainers to grow internal talent.

Cross-Functional Expertise

• Step in as needed across all functional areas to maintain continuity during peak periods or staffing gaps.
• Troubleshoot equipment issues, monitor storage systems, and support donor care.
• Lead by example - modeling excellence in quality, safety, and professionalism.

Work You Can Trust:

• Operate under strict adherence to FDA, CLIA, OSHA, and cGMP requirements.
• Uphold a clean, safe, and audit-ready work environment.
• Maintain confidentiality and professionalism in all donor and employee interactions.

Why You'll Love This Role:

• Influence center success through both people development and process oversight.
• Lead a collaborative, purpose-driven team where your leadership creates real results.
• Be part of a values-driven culture (EPIC: Expertise, Perseverance, Integrity, Care) that celebrates continuous improvement.

Career Path You Can Count On:

• This role prepares you for advanced leadership positions, such as Center Manager or Quality Assurance Manager.
• Gain valuable experience in regulatory operations, people leadership, and strategic development.

Qualifications:

• Associate degree or equivalent experience required
• 1+ year supervisory experience in plasma, healthcare, or regulated environments
• Certified (or able to certify within 90 days) in donor screening, phlebotomy, and plasma processing
• CPR certification (or ability to obtain within 90 days)
• Training coordination or facilitation experience preferred

Skills You Bring:

• Strong leadership, coaching, and interpersonal communication
• Keen attention to detail and commitment to safety
• Ability to manage time, priorities, and teams in a fast-paced environment
• Experience evaluating performance and tailoring training strategies

Physical Requirements

• Use hands to handle or feel objects, tools, or controls; reach with hands and arms; and talk or hear
• Frequent leaning, bending, stooping, crouching, and reaching above the shoulders and below the knee
• Manual dexterity to perform all phases of donor plasmapheresis
• Ability to make and analyze a physical assessment of heart, lung sounds, signs of drug use, etc.
• Ability to stand for extended periods of time for up to four (4) hours at a time
• Ability to lift, tug, pull up to fifty (50) pounds

Benefits You'll Enjoy:

• Competitive salary + leadership incentives
• Comprehensive benefits (medical, dental, vision)
• Paid time off and employee discounts
• Career development support and advancement opportunities
• A growth-focused, mission-driven team environment

Lead with Purpose and Passion

If you're ready to develop people, drive operational excellence, and support life-saving plasma collection, apply today. As an Operations and Training Supervisor, your leadership helps change lives - one donor, one teammate, and one patient at a time.