Operations Coordinator
WET DesignNorth Hollywood, CA
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Job Description
Operations Coordinator – Legacy / WET CareAbout WETWET is the world leader in kinetic water feature innovation, engineering, and manufacturing, with a legacy of over two hundred installations worldwide—most famously, the Fountains of Bellagio and The Dubai Fountain. By integrating technology, artistry, and precision operations, WET transforms water, fire, fog, and ice into unforgettable experiences that redefine public spaces and inspire millions.Our ObjectiveAt WET Legacy / WET Care, our mission is to maintain and elevate world-renowned water features, keeping them running at peak performance with excellence in every detail. We translate operational complexity into seamless experiences, serving property owners and global audiences alike.Role SummaryThis hands-on, technical operations role places you at the center of a fast-paced environment where excellence in logistics and client service drives iconic projects forward. As Operations Coordinator, you’ll be relied upon for your autonomy, technical know-how, and ability to think four steps ahead—balancing complex schedules, field team travel, contracts, and budgets while acting as the go-to resource for both clients and technicians.You’ll thrive here if you like solving logistical puzzles, value precision and process improvement, and enjoy connecting the dots between technical and client-facing tasks. This position is ideal for doers who love being trusted with big responsibilities and empowered to streamline real-time operations.Key Responsibilities
- Act as the primary liaison for complex technical scheduling, service coordination, and rapid client updates, keeping water features across the globe performing flawlessly
- Own global field team logistics—handle flight and hotel bookings, critical-path itineraries, and all essentials to enable hands-on technical service
- Track, review, and reconcile invoices, deposits, and project billing; keep technical contracts current and accessible in collaboration with legal and finance
- Draft, review, and distribute field and project reports, always ensuring professionalism and technical clarity
- Capture actionable meeting notes and lead follow-up, driving accountability across internal and client calls
- Partner with leadership to analyze performance, support timecard administration, and implement process improvements that directly impact operational success
- Constantly seek efficiencies across ops, logistics, and client experience, promoting a smooth, proactive workflow for the entire Legacy / WET Care division
- 3+ years in a technical operations, production, or project coordination role—experience in manufacturing, technical services, field engineering, or event logistics is highly valued
- Demonstrated autonomy, with a strong ability to anticipate roadblocks and resolve issues hands-on
- Excellent communicator, confident with both technical teams and clients, keeping projects transparent, simple, and on track
- Experienced juggling travel, budgets, and resource planning for concurrent technical projects
- Tech-savvy: adept with QuickBooks, Smartsheet, and the full Microsoft Office Suite (Excel, Outlook, Teams); experience optimizing systems a plus
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