Operations Director

Position Summary

• The Operations Director is a member of the senior management staff of Northeast Community Clinic, responsible for the establishment and implementation of policies and procedures across the organization designed to promote optimal quality, efficiency, profitability and productivity. The Operations Director is responsible for all clinical operations and works closely with the Medical Director to ensure quality of standards and compliance. As a Director, this position is responsible for leading and overseeing the strategic direction, operations and ensures performance of the organization aligns with mission, vision and goals to achieve organizational growth and success

Schedule:

• Flexible, may require some evening and weekends

• Hours worked per week may exceed 40 hours

Primary Duties and Responsibilities

• Supervise and oversee Clinic Managers, Managed Care Department, Transportation/Appointment Scheduler Department and the Operation Department.

• Plans, implements, and evaluates all clinical care services provided by the unit, as well as all associated administrative operations and activities.

• Designs, establishes, and maintains an organizational structure and staffing to effectively accomplish the organization's goals and objectives; recruits, employs, trains, supervises, and evaluates unit(s) staff.

• Create and support employee development and performance management skills.

• Oversees the overall operations of unit(s) reporting to this position

• Analyzes operations to evaluate performance of the company or its staff in meeting objectives or to determine areas of potential cost reduction, program improvement, to increase productivity, or policy change.

• Formulate policy and procedures, develop and implement corrective action plans to solve organizational and departmental problems.

• Establishes and implements short- and long-range organizational goals, objectives, strategic plans, policies, and operating procedures; monitors and evaluates programmatic and operational effectiveness, and effects changes required for improvement.

• Administers programs for selection of sites, construction of buildings, or provision of equipment or supplies.

• Negotiates or approves contracts or agreements with suppliers, distributors, federal or state agencies, or other organizational entities.

• Develops and manages annual budgets for the organization and performs periodic cost and productivity analyses.

• Other duties as assigned by Executive Director.

• Oversees the development, implementation and evaluation of the clinic services including but not limited to medical, dental, optometry and other specialty programs.