Operations Director, Healthcare

About AllCare.ai

AllCare.ai is transforming senior healthcare by delivering fully coordinated, in-facility care built around one shared care plan. We integrate primary care, psychiatry, podiatry, diagnostics, wound care, and chronic care management — alongside pharmacy services and a 24/7 medical concierge team — to ensure seniors receive seamless, high-quality care without leaving their communities.We currently operate as a virtual clinic serving Assisted Living Facilities across Southern California, with expansion plans into hybrid and physical clinic locations. We are building the operational infrastructure needed to scale rapidly and consistently.Role OverviewAllCare.ai is seeking an experienced Operations Director to build and scale our clinical operations across multiple mission-critical domains: Concierge Intake, Credentialing & Compliance, Scheduling, Provider Enablement, Referrals & Forms Management, and multi-site clinic operations.This is a senior leadership role with full P&L ownership for clinical operations. You will design the systems, lead teams (U.S. and overseas), and drive the reliability, financial performance, and compliance that power AllCare’s care delivery engine.While Billing/RCM sits within a separate team, the ideal candidate brings strong hands-on RCM experience and can partner closely to ensure clean documentation, accurate coding, and low denial rates.If you are a seasoned healthcare operator who excels in multi-site environments, thrives in growth-stage settings, and is willing to roll up your sleeves, this role is for you.What You’ll DoA] Clinic Operations Leadership

• Lead operations across Concierge Intake, Credentialing, Scheduling, Referrals, and Forms Management.
• Build scalable SOPs and workflows for virtual and future physical clinic sites.
• Ensure consistent, compliant day-to-day execution across facilities.

B] P&L Ownership & Operational Finance

• Own the operational P&L for clinical operations.
• Drive revenue, utilization, margins, and cost efficiencies.
• Partner with Finance on forecasting, budgeting, and unit economics.
• Identify and eliminate operational revenue leakage.

C] Billing/RCM PartnershipPartner with the Billing/RCM team to ensure alignment on:

• Accurate documentation
• Coding compliance
• Clean claim rates
• Denial reduction
• Build workflows that support strong financial performance.

D] Credentialing & Compliance

• Oversee full provider credentialing lifecycle: licensing, expirables, payer enrollment, facility access.
• Maintain audit-ready compliance documentation.

E] Provider & Facility Coordination

• Lead scheduling workflows and ensure operational readiness at each facility.
• Improve provider experience by strengthening communication, workflow clarity, and documentation support.
• Serve as the operational point of contact for facility partners.

F] Remote Team Leadership

• Lead and develop remote operations teams across multiple time zones (U.S.+ overseas).
• Implement accountability systems, KPIs, and communication rhythms.

G] Cross-Functional Leadership

• Partner with Product, Pharmacy, Clinical Support, Provider Ops, and Finance to create aligned workflows.
• Influence operational prioritization and company-wide improvements.

H] Scaling & Continuous Improvement

• Build scalable systems to support new markets and future physical clinics.
• Identify bottlenecks and implement process improvements and automation.
• Drive operational excellence in a fast-moving, growth-stage environment.

Requirements

Required

• 10–15 years in clinic operations, physician services, or multi-site practice management
• Strong hands-on experience with Billing/RCM (even if RCM was managed by a separate team)
• Experience scaling multi-location clinical operations
• Deep knowledge of credentialing, compliance, and clinical documentation workflows
• Proven leadership of distributed and/or overseas teams
• EMR/EHR proficiency and comfort with tech-enabled operations
• Track record of building operational systems, workflows, and SOPs
• Experience owning or contributing to operational P&L

Preferred

• Experience in assisted living, senior care, or multi-specialty environments
• Experience opening or operationalizing physical clinic sites
• Familiarity with AI-enabled tools and workflow automation
• Experience training, onboarding, or enabling providers

Benefits

Compensation & Benefits

• Compensation: $180,000 – $230,000 annually (depending on experience)
• Performance bonus: paid quarterly tied to individual and company goals
• Full medical, dental, and vision insurance
• 401(k)
• PTO & Sick Leave