Operations Engineer

Summary

As an Operations Engineer, your primary responsibilities will include performing planned maintenances and troubleshooting application or infrastructure related issues in Netskope's government accredited environments. The focus of such tasking is to ensure standards adherence and maximize customer uptime across all services. This will require individuals capable of working with teams to plan, schedule, perform, and validate production changes across multiple disciplines. Attention to detail and the ability to begin with ambiguity and end with a process are skills that will be highly regarded.

DUTIES AND RESPONSIBILITIES

• Linux Administration
• Perform ticket management. Record trouble tickets and assign based upon urgency and issue
• Perform, coordinate, and communicate network maintenances.
• Troubleshoot and resolve issues, under the guidance of internal service owners, and support deep-dive investigation.
• Create work effort estimates for assigned tasks and support prioritization and release management.
• Proactively identify and communicate active defects to ensure maximum service availability and performance.
• Participate in an on-call rotation to resolve application issues after normal business hours.

BASIC / MINIMUM QUALIFICATIONS

• Minimum of 3 years of Linux System Administration experience.
• Minimum of 3 years of Network Administration experience.
• Experience in Shell, Python, or similar scripting languages is a plus.
• Understanding of basic switching, routing, load balancing principles, and approaches to operating systems and services at scale.
• Proven ability to multitask and work within a fast-paced environment
• Good understanding and experience with Linux/Unix platform system administration
• Active US Secret clearance, or willingness and ability to obtain a clearance.

Education:

• Bachelor's degree in Computer Science or related field, or equivalent work experience

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