Operations Manager - Pool Maintenance at Platinum Pool Service

Platinum Pool Service has been keeping Omaha pools clean, safe, and enjoyable since 2006. As a family-owned and operated company, we've grown into the leading residential pool service provider in the area and we're just getting started. We go beyond pool cleaning and repairs, we enhance quality of life, helping families relax, connect, and enjoy their time together.

We're looking for a hands-on, people-focused Operations Manager- Pool Maintenance who thrives in the field, not just behind a desk. The ideal candidate is passionate about training, coaching, and developing service technicians, and understands that the long-term success of our company depends on the strength of our team. This role plays a key part in building and executing a structured onboarding program, ensuring our techs are set up for success from day one. You'll build relationships with our clients, providing outstanding customer service and ensuring the quality of work. 

This is a great opportunity for someone who loves building strong teams & client relationships, enjoys being out in the field, and takes pride in delivering exceptional service. We offer our Operations Manager- Pool Maintenance a competitive salary of $80,000 - $90,000. We also offer paid vacation, paid holidays, and a Simple IRA plan with a company match, training, certifications and room to grow. The schedule is Monday-Friday, with occasional Saturdays during peak season.

Responsibilities for our Operations Manager- Pool Maintenance:

• Facilitate weekly production and scheduling meetings, keeping team focused and aligned.
• Oversee morning dispatch and end-of-day debriefs, ensuring team alignment and addressing any field challenges in real-time.
• Manage weekly scheduling, logistics, and inventory to ensure team efficiency and profitability.
• Ensure high-quality results and adherence to safety protocols across all jobs.
• Collaborate with the General Manager on key performance goals, team development strategies, and operational improvements.
• Provide ongoing training, coaching, and mentorship to technicians, conducting regular performance reviews and development check-ins.
• Lead an onboarding program to train new technicians on company standards, safety, customer service, and technical skills.

Requirements for our Operations Manager- Pool Maintenance:

• 4+ years of experience managing a field service team- pool industry preferred.
• A proven track record of coaching, mentoring, and developing technicians.
• Experience building or leading structured onboarding or training programs.
• Willingness to be present in the field- leading by example and supporting techs on-site when needed.
• Strong organizational skills with proficiency in Google Suite and Microsoft Office.
• Experience with scheduling and service/project management software.
• Solid understanding of pool materials and pool maintenance methods.
• Basic budget and resource management knowledge.
• Valid driver's license with a clean driving record.

Please do not contact Platinum Pool offices regarding your application. Applications will only be received through this link. Recruitment is not being handled on-site

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