Operations Supervisor

Site: North Shore Medical Center, Inc.

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Under the general direction of the Nursing Director and with oversight from the Administrative Director, Patient Care Services Finance and Support Services, the Operations Coordinator is responsible for a variety of supervisory, administrative, and financial functions that require considerable knowledge and judgment regarding Patient Care Services procedures and policies. The Operations Coordinator has responsibility for Operations, Finance, Data Management, Personnel Management, Materials Management, Equipment, Quality Control and Data Collection and Reporting. Responsible for the coordination and monitoring of schedules, payroll, patient classification, and other systems to support the patient care unit.

Qualifications

Required:- Strong computer skills and proficiency with business software (MicroSoft Office Suite).- Ability to prioritize, delegate, and manage multiple projects and responsibilities simultaneously.- Excellent discretion and judgment with an ability to problem solve independently, yet knowing when to escalate issues to the Director.- Effective analytical and creative problem solving skills that support sound decision making.- Strong communication skills - verbal and written.- Ability to supervise the work of others in a lead capacity.- Strong interpersonal and customer service skills in order to communicate effectively with a diverse group of hospital and non-hospital personnel.- Ability to foster a team environment and work as a team member.- Demonstration of flexibility and willingness to adapt to diverse roles as a member of the unit-based team.- Bachelor's Degree or at least 5 years commensurate experience. Preferred:- Experience with using OneStaff and Kronos.- Financial/accounting skills.- Understanding of medical terminology.- At least 1 year of work experience in a fast-paced environment in business/healthcare management.

Additional Job Details (if applicable)

Additional Job Description

Remote Type

Onsite

Work Location

81 Highland Avenue

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

$66,206.40 - $96,304.00/Annual

Grade

7

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement:

North Shore Medical Center, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.