Operator Communications Specialist

About Grocery Outlet:

• Our Mission: Touching lives for the better
• Our Vision: Touching lives by being the first choice for bargain-minded consumers in the U.S.
• Our Values & Behaviors: Achievement, Diversity, Entrepreneurship, Family, Fun, Integrity & Service

About the Team:

The Grocery Outlet Store Support team is here to enable our Independent Operators and Aspiring Operators in Training (AOTs) to be successful Operators. We do this by providing world-class Project Management, Training, Communication, and Support services so our Independent Operators can focus on what matters: their families, business, customers, and communities. We build strong relationships with our Operators by being transparent and collaborative in all that we do and by looking for ways to improve the operator experience continuously.

About the Role:

The Operator Communications Specialist will collaborate with various teams throughout the organization to craft and deliver impactful, clear, and concise communications that support our existing Operators (IOs) and Aspiring Operators in Training (AOTs). Seeking a strong writer and editor with project management experience, an operational mindset and eye for detail. This position reports to our Manager, Field Communications.

Responsibilities Include:

• Creating and implementing compelling communications that effectively deliver the message
• Managing assigned projects to ensure that internal procedures such as timelines, edits, etc. are completed
• Reviewing, editing, and publishing Operator-facing communication submissions to ensure communications are impactful and aligned with our desired tone
• Designing, writing, editing, and publishing Operator Newsletter
• Partnering with internal business partners to understand key programs and/or change management initiatives - this is a core responsibility.
• Partnering with management to identify opportunities for continuous improvement and innovative ways to communicate topics to operators
• Supporting planning and execution of various Operator events
• 10% travel required throughout the year for store visits and various meetings

About The Pay:

• Base Salary Range: $73,000 - $85,000 Annually
• 401(k) Profit Sharing
• Medical, Dental, Vision & More!
• Final compensation will be determined based upon experience and skills and may vary based on location

About You:

• 2-3 years of experience in field/corporate communications, retail operations, or related discipline
• Bachelor's degree in communications, journalism, or a related field, or equivalent experience
• Solid written and verbal communication skills
• Desire to be creative, learn, and iterate based on successes and failures
• High level of ownership and problem-solving skills
• High degree of accuracy, strong attention to detail, and an eye for catching spelling, grammar, and sentence structure errors
• Ability to understand and interpret functions and systems used by the stores
• Ability to thrive in a highly collaborative, feedback-rich environment
• Strong communication skills and ability to adjust communication to audience needs
• Strong organizational skills
• Ability to build relationships
• A great sense of humor and a team player
• Proficient in Microsoft Office applications and Adobe Editor preferred
• Experience with email platforms
• Experience with graphic design tools, such as Canva, is preferred
• Experience building compelling PPT decks
• Works quickly with a sense of urgency

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