Order 2 Cash - Global Process Owner

About Phibro Animal Health Corporation

Phibro Animal Health Corporation is a publicly traded, global organization with a rich history in animal health and nutrition as a manufacturer and marketer of medicated feed additives, vaccines, nutritional specialty products, and mineral nutrition. We strive to be a trusted partner with livestock producers, farmers, veterinarians, and consumers who raise or care for farm and companion animals by providing solutions to help them maintain and enhance the health of their animals.

Phibro is a diversified company in manufacturing and marketing products for ethanol performance, microbials for plants, home and industrial applications, and specialty chemicals for various industrial markets. In addition to, Phibro's revenues are in excess of $1 billion and are supported by over 2,400 employees worldwide.

At Phibro, people are our greatest asset. We strive to develop a diverse workforce that fosters an environment where people feel supported in openly sharing their creativity and skills that allows them to be the most successful that they can be.

If you are interested in working for Phibro and feel that you do not meet all qualifications, we encourage you to apply as you might be the right candidate for this role or other positions.

The Order 2 Cash- Global Process Owner is an integral part of our Procurement COE team based out of our US - Teaneck, NJ site.

Position Details

The Order to Cash (O2C) Global Process Owner is responsible for overseeing and optimizing the global O2C process across the organization. This role will manage accounts receivable processes including order entry, billing, credit & cash management, collections, system administration, master data management, and data analytics. The Global Process Owner will collaborate with cross-functional teams to drive operational efficiency, standardization, and compliance, while focusing on implementing best practices, continuous improvement, and leveraging data analytics for strategic decision-making.

The successful candidate will bring a blend of strategic leadership, process expertise, and technical proficiency to enhance efficiency and drive value for the organization.

Key Responsibilities

• Work closely with regional commercial teams, finance, IT, and other departments to ensure O2C processes are aligned with broader business objectives.
• Lead the development, standardization, and optimization of global Order to Cash processes across all business segments, ensuring alignment with business needs and best practices across regions, fostering a culture of continuous improvement and innovation.
• Drive adoption of new tools, technologies, and methodologies that enhance end-to-end process efficiency. Develop and monitor KPIs and SLAs for O2C performance.
• Oversee the administration and optimization of process-related systems. Work closely with IT to ensure systems are effectively supporting business processes. Collaborate with system vendors to manage performance, service levels, and continuous improvement efforts. Ensure that system enhancements are aligned with the business's strategic objectives.
• Lead global master data management initiatives to ensure data accuracy, consistency, and compliance across all systems in collaboration with the Master Data team. Establish governance policies for customer master data.
• Develop and manage analytics capabilities to provide actionable insights into days sales outstanding, order entry and sales statistics, and process efficiency. Implement data-driven decision-making to support strategic initiatives.
• Ensure global O2C processes comply with company policies, regulatory requirements, and audit standards. Proactively identify and mitigate risks related to in-scope processes and data management.
• Develop and implement training programs to ensure end users understand and follow standardized O2C processes. Lead change management initiatives to support the successful implementation of new systems and processes.
• Manage third-party relationships (e.g., billing platforms, collection agencies).

Key Competencies

Visionary

Initiative and Responsibility

Accountable

Adapting to Change

Acting as a Champion for Change

Committed

Collaborative

Communicating Effectively

Business Acumen

Building and Supporting Teams

Attentive Listening

Detailed Oriented

Demonstrating Self-Insight and Awareness

Demonstrating Tenacity and Perseverance

Demonstrating Initiative

Demonstrating Beliefs and Principles

Delivering High Quality Work

Driven

Gets It Done

Gets It Done The Right Way

Interpersonal Skills / Communication

Sees What Needs To Get Done

Trustworthy

Thinking Broadly

Skills

Demonstrated leadership skills consistent with mission and leadership philosophy of the company.

Demonstrated leadership skills sufficient to motivate and influence others.

Ability to build effective teams, coach and develop others

Ability to demonstrate and provide examples of continuous personal development and improvement.

Excellent analytical capability to include financial analysis.

Develop and maintain relationships with internal and external clients.

Education & Experience

• Bachelor's degree in Business, Information Systems, or a related field (Master's degree or MBA preferred).
• 8+ years of experience in sales support, accounts receivable, collections, or a related field with a focus on O2C processes, system administration, and transactional operations.
• Extensive experience with ERP systems (JD Edwards and Oracle preferred) and O2C platforms and the ability to lead system configuration and optimization initiatives.
• Expertise in master data management, process standardization, and process governance.
• Strong knowledge of global O2C processes, including sales order management, customer onboarding, and collections.
• Experienced working in a matrixed environment.
• Proven experience in leading process improvement initiatives and managing cross-functional, global teams.
• Advanced analytical skills with experience in data-driven decision-making, analytics, and reporting tools.
• Experience in managing centers of excellence focused on process improvements and best practice implementation.
• Professional certifications such as CARP, CCCM, or PMP are a plus.

To learn more about Phibro Animal Health's competitive benefits package, please click here: Phibro Benefits.

Phibro is an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, gender identity, veteran status, marital status or any other characteristics protected by law.

Business Unit: Corporate

Division: Corporate

Department: Procurement COE

Location: US - Teaneck, NJ

Work Schedule: Monday- Friday (Standard Work hours)