Order Entry/Customer Service

Description

Position Summary: Interact with customers via email or phone. Responsible for entering, planning, and confirming customer purchase orders.

Responsibilities:

• Review and accurately enter and purchase orders in ERP system.
• Plan ERP work orders in conjunction with customer supplied purchase orders.
• Work closely with Engineering, Sales, Manufacturing, Shipping Departments, and customers to ensure accuracy of purchase orders, availability of product and timely processing.
• Maintain customer data in ERP system.
• Resolve purchase order issues using the ERP system, e-mail exchanges, and skills of appropriate company personnel.
• Interact daily with customers on the phone and via email to ensure accuracy of orders.
• Support administrative staff in a variety of general office and clerical tasks.
• Maintaining customer spreadsheets; updating open order reports.
• Process supplier network requests from customers using their database.
• Process weekly forecasts.
• Process catch ups & restarts correctly as they are needed and distribute them back to production in a timely manner.
• Determine what needs to be released.
• Create all traveler packages, pull prints and deliver to production in a timely manner.

Requirements

Required Skills:

• Ability to prioritize and multi-task for maximum efficiency without sacrificing accuracy.
• Excellent written and verbal communication skills.
• Professional and pleasant phone manner to service incoming and outgoing calls.
• Proficiency in use of computers and software.
• Excellent organization and time management skills.
• Ability to work well with others.

Desired Skills:

• Experience entering purchase orders within a manufacturing environment.
• Prior customer service experience.

Education and Experience:

• High school diploma or GED equivalent.