Order Management Specialist

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Able to lift 40 lbs. without assistance

Job Description

When you’re part of the team at Thermo Fisher Scientific, you’ll do important work. And you’ll have the opportunity for continual growth and learning in a culture that empowers your development. With revenues of more than $40 billion and the largest investment in R&D in the industry, we give our people the resources and opportunities to make significant contributions to the world.

Discover Impactful Work:

Through Unity Lab Services, we offer integrated lab services, support, and supply management with customized service offerings and world-class experts to address our customers' unique laboratory business needs. Our inventory management specialists use our intuitive electronic systems and mobile scanning tools to ensure orders move efficiently from dock to desk.

This is an on-site position in West Greenwich, RI.

A day in the Life:

• Order product and supplies
• Contact vendors and suppliers for order status and delivery updates
• Source alternative products and collaborate with our customer
• Use handheld RF scanners and our mobile app to perform replenishments, stock rotation, cycle counts, order entry, returns, and backorder processing
• Receive and inspect shipments, scan and store items, and maintain cycle counts to guarantee up-to-date inventory records
• Own customer interactions—respond via email (our primary channel), follow up by phone, and assist internal partners to resolve questions and build trust
• Collaborate with supervisors and teammates to propose and implement improvements that streamline daily workflows
• Uphold safety and organization standards in every work area by following site guidelines and wearing required PPE
• Proactively monitor stock levels and flag gaps or issues to prevent operational impacts
• May perform other duties as assigned by the Supervisor

Keys to Success:

Education

High school diploma or equivalent required.

Experience

2+ years of customer-facing, retail stocking, warehouse, or inventory-control experience

Knowledge, Skills, Abilities

• Confident using RF handheld scanners or mobile scanning apps and basic Microsoft Office tools
• Excellent verbal and written English communication skills—especially via email—and a friendly, solution-focused approach
• A self-starter who thrives with detail, accountability, and teamwork

Physical Requirements / Work Environment

The role primarily involves working independently at customer sites, which may include areas with chemical-based allergens like penicillin and tetracycline. Personal protective equipment, such as lab coats, coveralls, facemasks, and steel-toe shoes, is often required. The position requires regular lifting of 30-40 lbs (up to 50 lbs occasionally) and using equipment like pushcarts and forklifts to move up to 100 lbs. Standing, walking, and manual material handling are frequent activities, sometimes in varied temperature environments. Overtime work may also be necessary.

Benefits

We offer comprehensive healthcare, paid Holidays, tuition reimbursement, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation!