Order Management Specialist

GF Industry and Infrastructure Flow Solutions, a division of GF, is the world's leading supplier of piping systems. We enable the safe and sustainable transport of fluids. Our business is driven by industry-leading sustainability levels, innovation through digital solutions and investment in a culture based on performance, learning and caring.

If you're passionate about technology, sustainability, and global collaboration - you'll feel right at home with us.

Essential Duties & Responsibilities:

• Process customer requests and orders in SAP and track all interactions in Microsoft Dynamics CRM.

• Verify Order details, including pricing, availability, and delivery timelines.

• Communicate with customers regarding order confirmations, shipping updates, and basic inquiries, logging into all interactions in Microsoft Dynamics.

• Work cross-functionally with sales, logistics, and warehouse teams to ensure smooth order fulfillment.

• Identify and escalate order discrepancies or delays to appropriate teams.

• Utilize Microsoft Teams for collaboration, updates, and internal communication

• Maintain accurate records of orders and customer communications

• Assist with order-related reports and documentation.

• All other duties as assigned.

Education and/or Experience:

• High school diploma or equivalent required; associate's degree preferred.

• 1+ year of experience in order management, customer service, or administrative support preferably in operations or manufacturing.

• Knowledge of ERP system (SAP).

• Basic knowledge of Excel, Word, and Outlook. Microsoft Teams and Microsoft Dynamics CRM.

• SCM/back-office experience preferably in technical industry, preferred.

• Ability to work collaboratively in a team-oriented environment

Knowledge, Skills, and Abilities:

• Strong attention to detail and ability to multitask.

• Effective communication skills - oral and written.

• Ability to learn and retain product-specific information and communicate the features and benefits to customers.

• Computer literate and knowledge of all Microsoft Office applications

• Proficient skills in Microsoft Excel preferred.

• High efficiency in transactional processes for order handling, complaints, and returns aiming for high standard quality.

• Taking initiatives to improve effectiveness and efficiency in back-office processes.

Working Conditions / Physical Requirements:

• The position is office based, Monday through Friday.

• Ability to lift up to 25 pounds occasionally.

Contact person:

Bethany ReaHuman Resources Generalistbethany.rea@georgfischer.com

Please submit your application via the 'Apply' button. The recruiter's email is for enquiries only.