Order Management Supervisor

Order Management Supervisor Job Description

Job Title: Order Management Supervisor

Department: Order Management

Location: Onsite

Type: Full-Time, 40 hours per week

Reports To: Sales & Operation Manager

The Crème Shop, Inc.

We are expanding our Order Management team and seeking an experienced, detail-oriented, and proactive Order Management Supervisor to lead and oversee the daily operations of our Order Management Specialists. This role is vital to ensure accurate order processing, timely fulfillment, and seamless coordination across sales, logistics, finance, and warehouse teams within a fast-paced beauty wholesale environment.

Responsibilities

• Lead, coach, and manage a team of Order Management Specialists to maintain accuracy and efficiency in order processing and data management.
• Oversee the full order lifecycle including EDI order downloads from SPS Commerce, order verification, ASN and invoice monitoring, and ERP system entries.
• Ensure all orders are processed accurately and on time, minimizing errors and preventing
• Act as the escalation point for resolving order discrepancies, ASN/invoice issues, and vendor compliance challenges.
• Collaborate cross-functionally with Sales, Logistics, Finance, and Warehouse teams to resolve fulfillment discrepancies and support operational goals.
• Prepare and present weekly and monthly order reports, including volume analysis and vendor
• Ensure compliance with company policies, vendor agreements, and regulatory
• Ability to confirm orders (pricing validation and shipping window extension if necessary).
• Issue credit/return
• Collaborate with sales team, logistics team, finance team, and warehouse team to investigate any discrepancies.
• Other duties as assigned per departmental

Qualifications:

• Bachelor's degree is required, preferably in Supply Chain Management or in other but seeking out a career in Operations
• 4-6+ years of experience in an order management, data entry, or sales support role within a wholesale or retail brand
• Solid knowledge of EDI transactions, SPS Commerce platform, and retailer
• Proficiency in ERP systems (SAP preferred) and advanced Excel skills (pivot tables, VLOOKUP, macros)
• Demonstrated leadership abilities with experience managing, motivating, and developing a team in a fast-paced environment.
• Excellent verbal and written communication
• Highly organized, detail-oriented, and able to manage multiple priorities

Compensation: $70,000 - $85,000 per year, depending on experience

The Crème Shop is an Equal Opportunity Employer and value diversity at all levels of the organization. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by applicable law. We are committed to creating an inclusive environment for all employees and contractors.