Outreach & Enrollment Specialist - Brewer Medical Center

Are you a warm, resourceful problem-solver who loves helping people navigate complex systems? PCHC is seeking an Outreach and Enrollment Specialist to join our team at Brewer Medical Center. In this patient-facing role, you'll be a trusted guide-helping individuals and families access affordable insurance coverage and financial support options. If you're kind, detail-oriented, and a natural advocate who wants to make a real impact every day, we'd love to hear from you.

What's it like to work at PCHC? Find out: https://www.youtube.com/watch?v=GyC3DFYq0zg

Schedule: Part-Time, Monday-Friday, 9am-3pm (Anticipated 30 Hours/Week

Highlights of the position:

• Patient-Centered Customer Service

Deliver exceptional service by demonstrating respect, empathy, kindness, and clear communication with every patient.

• Insurance & Coverage Navigation

Connect patients to affordable coverage options, including Outreach & Enrollment insurance plans, MaineCare, PCHC's Sliding Fee Program, and other supportive resources.

• Eligibility & Program Knowledge

Maintain current knowledge of eligibility and enrollment rules, qualified health plans, affordability programs, and relevant guidelines.

• Application & Enrollment Support

Provide hands-on assistance with applications and required paperwork, supporting patients both in person and by phone.

• Collaboration & Advocacy

Work closely with teams across PCHC to advocate for patient needs and improve the Outreach & Enrollment experience.

• Documentation & Program Compliance

Ensure accurate, timely documentation and tracking to meet program and reporting requirements.

Join PCHC's nationally recognized non-profit organization:

• Federally Qualified Health Center offering integrated Medical Home Model
• Collegial professional atmosphere with informed leadership
• Flexible schedules supportive of work/life balance
• Competitive compensation and generous benefits
• PCHC provides comprehensive, patient-centered care with integrated services, including Psychiatry & Mental Health, Dental, Family Medicine, Pediatrics, Pharmacy, Geriatrics, Laboratory Services, Physical Therapy, and more!

Education and Experience:

• High school diploma or equivalent required.
• Associates or bachelor's degree preferred.
• Having a valid driver's license with an acceptable driving record and/or an appropriate length of driving experience for insurance purposes is required. Any concerns raised by the results of a driving record check will be subject to an individualized review to determine whether the infraction is relevant to the individual's ability to perform the responsibilities of the position, in accordance with PCHC's Automobile Safety and Background Check policy.

Curious, or interested to learn more? Apply today! You can request a full copy of the detailed job description by emailing recruitment@pchc.com.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or any other characteristic protected by law.