Oxygen Delivery Technician / Office Assistant | Hillsdale Medical Supply

Work Schedule

Monday- Friday, 8:30am- 5pm | Overtime as needed | On call every 4th weekend

Benefits

• Insurance: medical, prescription, dental, vision, life, disability
• Paid Time Off: vacation, sick days, holidays
• Retirement: 403(b) with match 
• Education assistance & continuing education; many courses offered on-site at the hospital

Qualifications

• High School Diploma or equivalent required from an accredited institution
• Must be able to read, write, speak and comprehend English
• Previous experience in a DME office or retail setting preferred
• Excellent interpersonal skills including the ability to communicate effectively with a variety of individuals such as physicians, patients, family members, insurance carriers, vendors and the general public
• Must be proficient in the use of standard office equipment to include multi-line telephone, fax machine, photocopier and computer, and be familiar with Microsoft Word, Excel, Power Point and other computer applications to perform data entry of patient and insurance information
• BLS certification required (available at Hillsdale Hospital)
• Knowledge of medical terminology preferred
• A current, valid Michigan driver’s license and proof of auto insurance are required. Will use the company van, however, must have availability of a car for business use on a daily basis if needed for after-hours service
• The ability to lift or manipulate weights in excess of 100 pounds is inherent within this job
• Able to be on call every 4^th weekend

Responsibilities

• Receives and processes staff and patient telephone calls, case contacts, and referrals for oxygen and supplies. Greets customers and coworkers professionally, courteously and competently
• Arranges patient delivery schedules and notifies clients. Coordinates and delivers oxygen, concentrators and supplies to contracted sites and patient homes
• Completes and mails patient thank you letters
• Fits patients for CPAP/BIPAP masks. Performs follow up CPAP phone calls to clients for service and supplies as needed
• Tracks oxygen tanks and makes home visits for concentrator checks as needed
• Maintains inventory by ordering and stocking oxygen supplies and DME in the home office as well as areas within the hospital and designated clinics
• Creates patient charts, scans in paperwork, files, and creates and mails invoices for DME. Communicates with Billing regarding any charge issues or questions
• Takes any patient complaints and tries to resolve them. Escalates them when necessary
• Scans paperwork accurately into patient files and billing software, using the appropriate categories
• Assures delivery van is stocked at end of each work day. Assures storage shed and delivery van are clean and organized and required log sheets are complete
• Maintains required activity reports. Performs performance improvement activities as required. Prepares for surveys and inspections as required by CMS and any other regulatory/ survey/ accreditation bodies
• Sells DME in the showroom
• Checks warranties on concentrators. Ships concentrators to authorized repair service when they cannot be fixed in-house
• Maintains professional growth and development through attendance at seminars, workshops, and other means to keep abreast of latest trends in the field of home oxygen, DME, reimbursement, warranties, and regulatory agencies
• If required to obtain certification in the repair of oxygen concentrators and make necessary repairs as needed, maintains certification and makes repairs correctly
• Perform other duties as required or assigned

Why Hillsdale Hospital

• Hillsdale Hospital is dedicated to excellence in healthcare community service, continued improvement, and respect for human life. We manage the health needs of our local community through compassionate and highly skilled care in our clean, safe, healing environment.

Equal Opportunity Employer