Part Time Associate Tech Support Analyst - Lan/Wan - 3Rd Shift
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Job Description
Description
Join Publix Technology- Where Innovation Meets Impact
Publix Super Markets, Inc., the largest employee-owned company in the U.S., is powered by a dynamic technology team of 2,100+ associates. We deliver modern, cutting-edge solutions to 1,400+ stores and over 200,000 internal team members across 8 states.
Whether you're passionate about IT security, platform engineering, architecture, software development, or infrastructure, we offer exciting career paths at every level - from internships to technical leadership.
Be part of a Fortune "100 Best Companies to Work For" and help us build more than just great subs - build the future of technology for Publix.
Join Publix Technology as a part time Associate Technical Support Analyst on the LAN/WAN team. The position hired will be dependent upon skillset. This position is for 3rd shift and the work schedule after the initial training period will be between the hours of 12:00am- 10:00am. Shifts will be 8-hours, four days per week.
Responsibilities:
- Level 1/2 troubleshooting of the Publix network infrastructure
- Monitoring and responding to alerts from networking devices.
- Working directly with Telco vendors on circuit outages
- Escalating high severity and chronic problems to management
- Answering phones and logging incident records
Additional Information
Once your application has been successfully submitted you will receive a confirmation email. Please be sure to monitor your email daily for communications you may receive during the recruiting and selection process for this position.
- Relocation/Household Good Shipment Allowance will NOT be provided.*
Please note that Publix will not sponsor any hire for this position for an H-1B visa or permanent residence.
Required Qualifications
- High School diploma or equivalent
- 1+ years of experience in a service desk environment, technology support and/or knowledge of technology hardware or applications used in Publix stores, warehouses, or distribution facilities
- Experience working with Routers, Switches, DATA/Voice Circuits, and Wireless technologies
Preferred Qualifications
- CCNA, CCENT, CCNP certifications
- Experience supporting IP office telephone systems.
- Experience working with trap receivers and tracing tools.
- Experience working with industry standard network cabling (Cat5, Cat6, Fiber Optics)
- Experience working in an organization utilizing formal processes such as Change Management, Incident/Problem Management and Disaster Recovery
Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.