Part-Time Network And Computer Support Academic Coach - Grant Funded

Northeast Wisconsin Technical College is a nationally recognized and locally trusted college dedicated to advancing the success of all students and economic vitality of the communities we serve through access, high-quality education, and strategic partnerships.

The community that we serve is home to people with a rich range of backgrounds and experiences. We are committed to supporting an environment where all students and employees thrive and succeed. We believe every team member enriches our organization with unique skills, perspectives, and solutions. We seek applicants who are motivated and equipped to support all students, to work effectively with colleagues from a range of backgrounds, and to build the vibrancy of our community.

You belong here. See why you will love working at NWTC.

Department: Academic Excellence- Test Center & Academic Coaching

Reports To: Manager, Test Center, Academic coaching and Tutoring

LOCATION: Green Bay

STANDARD HOURS: Monday- Thursday 9:00am- 3:00pm. Flexibility required to include other evening and/or weekend hours, as necessary.

MINIMUM STARTING WAGE: $22.26 per hour

POSITION SUMMARY

Create a welcoming, comfortable learning environment for students requiring additional academic assistance in Network and Computer Support and related course work.

ESSENTIAL FUNCTIONS

• Provide supplemental instruction and individualized coaching to support student understanding and application of core IT concepts, including networking, hardware, software, cybersecurity and troubleshooting, as well as labs, and coursework.
• Collaborate regularly with faculty and staff to align IT coaching support with course expectations and student needs and participate in team meetings to contribute to the continuous improvement of coaching services.
• Support students in developing critical thinking and troubleshooting approaches relevant to IT coursework to enhance performance and student success.
• Coach students in effective study habits, time management, and problem-solving strategies tailored to technical learning.
• Foster a welcoming environment that promotes student confidence, engagement, and academic growth through student-centered coaching practices.
• Observe students' performance and record relevant data to assess progress. Coach students on developing study skills consistent with learning needs and style.
• Collaborate with accommodation services, library services, and other academic coaches to develop strategies to optimize student success and retention.
• Attend and participate in various College meetings including faculty team meetings, Quality Review Process and advisory committee meetings
• Collaborate with other Academic Coaches to identify and standardize best practices across all learning teams.
• Maintain accurate documentation of coaching activities, student engagement, and outcomes to meet grant requirements, and support timely, accurate reporting to the state and other stakeholders in alignment with institutional and funding guidelines.

MINIMUM QUALIFICATIONS AND WORK EXPERIENCE

• Minimum Associate Degree in computer related field
• A minimum of two years related experience.
• Microsoft Server, Active Directory, Routing, Protocols, Linux command line, CISCO, iOS, MS Windows, MS Office products, Database, Programming knowledge, and/or good working knowledge of all software and systems used in all core classes of both programs.
• Knowledge of adult learning styles and strategies to maximize learning.
• Ability to work independently and collaboratively in a student-fused environment.
• Must hold a valid driver's license and be insurable under the District's standard insurance policy terms.

An equivalent combination of education and work experience may be considered.

Skills and Abilities:

• Student Success: Demonstrate behaviors and actions that support student recruitment, retention, and student success initiatives.
• Values: Demonstrate behaviors and action that support the College's values
• Collaboration: Demonstrate behaviors and actions that create respectful environments and services for all, and the ability to work effectively across differences in background and experience.

PHYSICAL DEMANDS

• Extended Sitting: Ability to sit for extended periods while working on a computer or attending meetings
• Mobility: Ability to move around the campus to attend meetings and events
• Manual Dexterity: Proficiency in using hands and fingers to handle or operate office equipment, tools, or controls.
• Visual and Auditory: Ability to read documents and communicate effectively with students and staff.
• Light Lifting: Capability to lift and carry materials weighing up to 25 pounds.

Reasonable Accommodations Statement

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

We strive to accommodate any individual who requires adjustments to ensure a fair and equal employment process. If you require specific accommodations during the application and/or screening process due to a disability or other reasons, please contact Talent and Culture at talentandculture@nwtc.edu or 920-498-6286.

Northeast Wisconsin Technical College does not offer H-1B or other work authorization visa sponsorship for this position. Candidates must be legally authorized to work in the United States at the time of hire and maintain work authorization throughout the employment term. If you have questions regarding this, please contact Talent and Culture.

NWTC does not discriminate on the basis of political affiliation, age, race, creed, marital status, color, religion, national origin, disability, veteran status, sex, sexual orientation, gender, genetic testing or other applicable legislated categories. Inquiries regarding the College's nondiscrimination policies may be directed to the Associate Vice President of Student Affairs at 920-498-6823 or nondiscrimination@nwtc.edu.