Parts Customer Service Representative
Landscapers Supply Inc.Greer, SC
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Overview
Schedule
Full-time
Career level
Senior-level
Remote
On-site
Benefits
Paid Vacation
Career Development
Job Description
Parts Customer Service Representative (Parts CSR)Landscapers Supply | Greer, SCFull-Time | Competitive Pay Based on ExperienceBe the Person Customers Trust to Keep Them RunningAt Landscapers Supply, our Parts & Service team is the heartbeat of our operation.When contractors, landscapers, and homeowners need equipment repaired fast or the right part to keep a job moving, they rely on us — and this role is a huge part of making that happen.We’re looking for a motivated, organized, customer-focused Parts CSR who enjoys helping people, solving problems, and working in a fast-paced environment where no two days are the same.If you like working with equipment, parts, tools, and customers — and want to build a career with a growing company that values hard work and teamwork — this could be the perfect fit.Why Join Landscapers Supply?We’re GrowingWith multiple locations across South Carolina and Georgia — and continued expansion ahead — there are real opportunities to grow your career with us.Every Day Is DifferentYou’ll work with outdoor power equipment, parts systems, service operations, and customers ranging from homeowners to professional landscapers.Team-Focused EnvironmentYou’ll work alongside experienced technicians, parts specialists, and store leadership who support each other and work together to get the job done right.Your Work Makes a DifferenceYour efficiency and customer service directly impact repair turnaround times, customer satisfaction, and the overall success of the store.Closed on SundaysWe believe time outside of work matters too.About Landscapers SupplyFor over 30 years, Landscapers Supply has been a trusted supplier for contractors, homeowners, and outdoor enthusiasts throughout South Carolina and Georgia.We specialize in:
- Professional-grade power equipment
- Hardware and outdoor products
- Bulk landscaping materials
- Full-service repair and maintenance
- Contractor and homeowner solutions
- Integrity – Integrity First
- Committed – Committed to People
- Accountability – Accountability Mindset
- Results – Results Driven
- Exceeds Expectations – Exceed Expectations
- Serve as a primary point of contact for service customers
- Provide friendly, professional updates throughout the repair process
- Help customers identify and order the correct parts
- Recommend substitutions or solutions when needed
- Create a positive, helpful customer experience customers will remember
- Procure, receive, stock, and organize parts inventory
- Transfer parts between store locations as needed
- Maintain inventory accuracy through organization and cycle counts
- Support team members with parts lookup and customer assistance
- Match incoming parts to repair orders
- Prepare equipment for technicians once parts arrive
- Perform basic shop tasks such as:
- Blade sharpening
- Tire repairs
- Equipment assembly
- Help maintain a clean, organized, and safe shop environment
- Follow company procedures and workflow systems
- Communicate backorders, delays, and service updates
- Assist with warranty claims and service documentation
- Support department efficiency goals and KPIs
- Experience with equipment parts and/or service operations
- Strong communication and customer service skills
- Ability to stay organized in a fast-paced environment
- Basic mechanical knowledge of engines or outdoor power equipment
- Ability to lift 50–70 lbs and perform shop-related tasks
- Experience with outdoor power equipment or handheld equipment
- Familiarity with:
- Parts lookup systems
- Vendor ordering processes
- Equipment troubleshooting
- Fast and accurate parts procurement
- Reduced repair turnaround times
- Excellent customer satisfaction
- Strong communication across departments
- Clean, organized parts and shop areas
- Consistent operational efficiency
- Health & Dental Insurance
- Paid Time Off
- Paid Holidays
- 401(k) with Company Match
- Employee Discounts
- Professional Development
- Advancement Opportunities
- Closed on Sundays
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FAQs About Parts Customer Service Representative Jobs at Landscapers Supply Inc.
What is the work location for this position at Landscapers Supply Inc.?
This job at Landscapers Supply Inc. is located in Greer, SC, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Landscapers Supply Inc.?
Employer has not shared pay details for this role.
What employment applies to this position at Landscapers Supply Inc.?
Landscapers Supply Inc. lists this role as a Full-time position.
What experience level is required for this role at Landscapers Supply Inc.?
Landscapers Supply Inc. is looking for a candidate with "Senior-level" experience level.
What benefits are offered by Landscapers Supply Inc. for this role?
Landscapers Supply Inc. offers following benefits: Paid Vacation and Career Development for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at Landscapers Supply Inc.?
You can apply for this role at Landscapers Supply Inc. either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.