Pathology Quality & Safety Program Manager

Site: Mass General Brigham Incorporated

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

The OpportunityThe Pathology Quality & Safety Program Manager provides oversight, guidance and subject matter expertise; leading, consulting and working collaboratively to analyze, oversee and implement improvement activities related to patient safety for Mass General Brigham Pathology department.

Job Summary

This role is the primary “owner” of all safety and risk related events across the department and is a critical liaison for all nursing, physician, and technical staff outside of the laboratory in the event of a safety issue.Essential Functions:- Safety Event Risk Oversight: Responsible for oversight of >250,000 safety events related to Pathology including associated investigations, analysis and regulatory reporting, and partnership with local leaders to redesign care. Assist or prepare slides for Clinical Case Reviews (CCRs), review CCR output, and track process improvement initiatives.- Safety Event Review: Collaborate with site-based risk management groups, operational and clinical leaders to document, report and review all laboratory related safety concerns across Mass General Brigham Pathology laboratories.- Care redesign: Using signal, opportunities or risks identified from SR system assemble effective workgroups to own, design and implement process improvement initiatives.- Patient Experience: Responsible for oversight and review of all NRC Patient Experience Survey results, verify operational leaders have provided appropriate follow-up.- Safety Culture: Model and utilize high-reliability organizational (HRO) principles in cultivating a culture of psychological safety for all staff and employees. Facilitate review of Safety Culture Survey results with Pathology Quality and Safety clinical and administrative leadership. - Problem Solving: Utilize problem solving skills for safety events that are often a result of complex workflows and involving multiple and diverse stakeholders and fragmented care owners (e.g., nursing, transport, information systems). - Subject Matter Expert for Safety reporting and RL: Provide training and guidance for managers and supervisors in entering follow-up and tracking pf safety events into the RL system.- Represent Mass General Brigham Pathology on relevant patient safety and quality committees (e.g., Transfusion Committee, QSR/HRO, site-based laboratory quality meetings, Safety Council).- Review and provide data analytics for dashboards and data visualization for presentations from Safety Reporting System (RL) and Safety Culture Survey.

What You'll Bring

Requirements:

- Bachelor's Degree in Clinical Laboratory Science (CLS), Nursing or related field of study required

- Licenses and Credentials: MLS, RN, CPHRM, CPHQ or other certification related to Quality or Process Improvement required

- 5+ years experience in complex healthcare operations, patient safety, performance improvement and/or project management required

- 3+ years experience in clinical laboratory operations or healthcare risk management and/or operations required

- 2+ years experience with Microsoft Office Suite (Excel, Pivot Tables, Charts, PowerPoint) required

Preferences:

-Master's Degree in related field of study preferred

Knowledge, Skills and Abilities:

- Highly developed leadership, communication, and interpersonal skills to manage confidential and sensitive issues with high risk to the organization.- Ability to remain calm, composed and compassionate in setting of harmful patient events.- Collaborate with leadership and frontline staff from all backgrounds and at all levels with ease.- Ability to distill highly complex, often emotionally charged harmful or risky events down to the facts.- Ability to understand, pull in, and work with relevant multidisciplinary stakeholders in highly complex, often emotionally charged events.- Strong presentation and communication skills (verbal and written) and ability to be self-directed, managing multiple priorities and unexpected safety events. - - Proficiency in data analysis and reporting tools.

Working Model and Location Details:

Full-time Remote/Work from Home

Remote399 Revolution Drive40RegularDay (United States of America)

Pay Range

$97,510.40 - $141,804.00/Annual

Grade

8At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.Mass General Brigham Incorporated is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

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