Patient Account Representative

Fairfax Radiology Centers (FRC), LLCFairfax, VA

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Job Description

Patient Account Representative – Insurance Claims | Fairfax, VA | Weekdays OnlyFairfax Radiology Centers — the largest radiology practice in Northern Virginia — is seeking a Patient Account Representative to join our Revenue Cycle team.In this role, you’ll manage insurance claims processing, payer follow-up, and denial resolution to ensure timely and accurate reimbursement. Your expertise in claims management and problem-solving helps support both our patients and our practice.About the RoleThis is a full-time, benefitted position based at our Fairfax administrative offices. The schedule is Monday – Friday, 7:30 AM - 4:00 PM. Free on-site parking is available.What You’ll Do

Prepare, review, and submit insurance claims (electronic and paper) using HDL, Waystar, and internal billing systems
Conduct follow-up on unpaid, denied, or rejected claims; submit corrected claims or appeals as needed
Identify and investigate insurance underpayments and initiate recovery actions
Monitor payer aging reports and prioritize resolution of outstanding claims
Communicate directly with insurance companies and internal departments to resolve claim issues
Track and analyze denial and payment trends; participate in monthly payer meetings
Provide guidance and informal mentoring to junior team members on payer workflows and system use

What You’ll Bring

High school diploma or equivalent required
3–4 years of experience in medical billing, insurance claims, or revenue cycle operations
Strong knowledge of payer rules, reimbursement methodologies, and Explanation of Benefits (EOBs)
Proficiency with ICD-10, CPT, and HCPCS coding concepts
Excellent analytical, organizational, and communication skills
Ability to manage multiple priorities and deadlines in a collaborative team environment

Why You’ll Love Working HereFairfax Radiology Centers offers a competitive and comprehensive benefits package, including:

Medical, Dental, Vision & Life Insurance
Generous PTO and paid holidays
Employer-paid short- and long-term disability insurance
Profit Sharing Plan
Tuition Reimbursement
Opportunities for growth and development within revenue cycle management

Who We AreFairfax Radiology Centers, LLC (FRC) is the largest radiology practice in the Washington, DC metropolitan area. With more than 110 subspecialized radiologists and 700 employees, FRC provides advanced medical imaging at 20 outpatient locations throughout Northern Virginia. We partner with hospitals and healthcare providers across the region to deliver exceptional patient care and specialized diagnostic services.Equal Opportunity EmployerFRC is committed to diversity, equity, and inclusion. We provide equal employment opportunities to all employees and applicants regardless of race, color, age, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, disability, veteran status, genetic information, or any other protected characteristic.Ready to take the next step in your revenue cycle career? Join our Fairfax team and make an impact as a Patient Account Representative.

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