Patient Accounts Specialist

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Job Type

Full-time

Description

SUMMARY

Work in a team environment to address patient balances and inquiries.

ESSENTIAL DUTIES AND RESPONSIBILITIES (Other duties may be assigned)

• Handles inbound customer service calls
• Maintains a high level of confidentiality when addressing patients.
• Answers billing and payment related questions, ensuring that calls are handled in a timely and professional manner.
• Setting up patient payment plans within established guidelines.
• Performs daily assigned tasks on external collection agency portal.
• Effectively communicate with the interdepartmental teams within the AR Department (AR Manager, Surgery, Denial and Ancillary PARs) to resolve patient and/or insurance issues.
• Update patient accounts, to include insurance corrections.
• Work patient refunds.

SUPERVISORY RESPONSIBILITIES

Not applicable.

Requirements

QUALIFICATIONS

Ideal candidates will have the following skills and experiences:

• Minimum of two years' experience working in all areas of collections in a physician practice.
• Knowledge of medical terminology and ICD 10 and CPT codes.
• Detail oriented and ability to multi-task in a fast paced environment.
• Strong knowledge of Microsoft Office applications.
• Athena experience is preferred
• Excellent written and oral communication skills as customer service is a major focus at Resurgens!

PHYSICAL DEMANDS

While performing the duties of this job, employee is regularly required to sit, stand, walk, reach with hands and arms, and to talk and hear. Employee may be occasionally required to climb or balance, stoop, kneel, or crouch. Employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

WORK ENVIRONMENT

While performing the duties of this job, employee may be exposed to risk of infectious diseases when interacting with patients and/or family members. The employee may be occasionally exposed to wet and/or humid

conditions, moving mechanical parts, fumes or airborne particles, toxic or caustic chemicals and vibration. The noise level in the work environment is usually moderate.