Patient Acquisition Analyst

Power Patient Growth from Behind the Scenes. Join Serenity.

At Serenity Healthcare, we’re reimagining mental wellness through innovation, compassion, and insight. Behind every new patient is a journey guided by data—and your work makes that journey possible.

Your analytical mindset and eye for performance trends help reveal what drives engagement, action, and lasting connections. When insights are clear, better decisions—and better outcomes follow.

The Role:  Patient Acquisition Analyst | Lehi, UT

As  a Patient Acquisition Analyst, you'll lead analytics for our Marketing and Call Center teams—driving insights across the patient acquisition funnel. Ideal candidates have experience with sales analytics, marketing performance, and call center KPI’s. You’ll build on an existing portfolio to help stakeholders better understand how we attract, convert, and support patients.

What You’ll Be Doing:

• Oversee and develop reporting for Marketing and Call Center functions
• Analyze lead gen, campaign performance, sales impact, and conversion funnels
• Measure call center performance, including agent metrics, outcomes, and scheduling rates
• Collaborate with Marketing and Call Center leads on KPIs, self-serve reporting, and ad hoc analysis
• Track trends, identify issues, and highlight improvement opportunities
• Use SQL to pull, transform, and validate data from our data warehouse
• Work with analysts and engineers on data standards, pipelines, and shared metrics

Who We Are:

Using advanced medical devices recently released to market, Serenity Healthcare gives our patients long-term success even when other treatments have failed. With evidence-based research and proven results to support us, we help patients take back their lives with a revolutionary technological approach to healthcare.

Serenity Healthcare is an equal opportunity employer – if you’re qualified, you’re welcome here. This position is contingent on successfully completing a criminal background check and drug screen upon hire.

What You Need:

• 4+ years of experience in a business analyst, marketing analyst, sales analyst, call center analyst, or similar role
• Strong SQL skills (required)
• Experience analyzing marketing campaigns, sales funnels, or call center operations
• Familiarity with call center KPIs (e.g., occupancy, conversion rate, AHT, first-call resolution)
• Comfortable collaborating across sales, marketing, and operations stakeholders
• Ability to translate data into actionable insights and communicate them effectively

• Experience in sales, call centers, marketing, or other related fields
• Familiarity with digital marketing metrics (e.g., CPL, ROAS, multi-touch attribution)

Why You’ll Love Working at Serenity:

• You’ll directly impact how we grow and serve our patient population
• Your insights help people access the care they need
• Competitive Salary, depending on experience
• Luxe-level benefits: We cover 90% of medical, dental & vision
• 401(k) – because your future deserves self-care too
• Support when life throws curveballs  — Life & Short-Term Disability Insurance
• 10 PTO days (15 days after first year) + 10 paid holidays to rest, reset, and recharge