Patient Coordinator

Preferred Search Group is seeking a highly organized, personable, and efficient Dental Scheduling Coordinator for our client, a private dental office in Louisville, KY . The ideal candidate will be the first point of contact for patients and will play a crucial role in ensuring the smooth and productive operation of the dental office. You will be responsible for managing patient appointments, optimizing the daily schedule, verifying insurance, presenting treatment, answering calls, checking in/out and providing exceptional customer service.

Schedule:

Monday-Thursday: 7:45a-5p

Friday: 8am-12p

Key Responsibilities:

• Greet and assist patients in person and over the phone with a friendly and professional demeanor.
• Schedule and confirm appointments to maximize provider productivity while accommodating patient needs.
• Contact patients to confirm appointments, follow up on cancellations, and fill open slots to prevent schedule gaps.
• Verify insurance benefits prior to appointments and communicate coverage details to patients as needed.
• Coordinate referrals to specialists and follow up on patient treatment plans.
• Communicate effectively with clinical staff to ensure smooth patient flow and minimize wait times.
• Present and explain treatment to patients
• Maintain accurate patient records and ensure proper documentation in practice management software.
• Collect and process payments, co-pays, and patient balances as needed.

Requirements

• High school diploma or equivalent required
• Minimum of 2 years of dental office or healthcare scheduling experience
• Proficiency with dental practice management software
• Knowledge of dental procedures, terminology, and insurance processes.
• Strong communication and interpersonal skills.
• Excellent organizational and time management abilities.
• Ability to multitask in a fast-paced environment while maintaining attention to detail.

Benefits

• Health and insurance
• Paid time off
• 401(k) plan with a 4% company match
• Free dental for employee and their immediate family
• Uniform allowance