Patient Financial Counselor

Patient Financial Counselor - Join Our Team!

Schedule: Full-time

Pay: $19.49 - $19.82/hr DOE

Make a lasting impact-one community at a time.

One Health is seeking a Patient Financial Counselor who is compassionate, detail‑oriented, and committed to supporting patients through financial conversations, assistance programs, and billing navigation. If you excel at communication and enjoy helping others feel informed and supported, this could be the perfect role for you!

What You'll Do:

• Serve as a welcoming first point of contact, meeting with patients in person or virtually to address billing questions, payment plans, financial concerns, and insurance benefits.
• Assist patients with SFDP applications and renewals; process, track, and update applications in the EHR while communicating status, requirements, and next steps.
• Identify past‑due accounts and coordinate financial solutions such as payment plans, hardship options, and collections processes, including generating letters and submitting accounts to agencies.
• Collaborate across departments and provide staff guidance on SFDP, collections, and financial policies.
• Protect patient confidentiality by safeguarding all financial and medical information in compliance with HIPAA.
• Support performance improvement, compliance, and risk‑management activities while promoting a positive, patient‑centered experience aligned with One Health's mission.

What We're Looking For:

• Strong communication and documentation skills
• Strong customer service mindset with empathy and professionalism
• Ability to manage multiple priorities independently
• High attention to detail and accuracy

Requirements:

• License: Valid Driver's License

• Education: High school diploma or GED

• Experience: Computer skills

Preferred:

• 2 yrs experience in healthcare billing, financial counseling, or patient services
• Familiarity with collections and insurance verification processes
• Experience working in healthcare

Benefits:

• Health, dental, and vision insurance
• Discounted care for employees and family
• Retirement plan with employer match
• Paid holidays and generous PTO
• Supportive, mission-driven team environment

About One Health:

One Health is a non-profit Federally Qualified Health Center (FQHC) serving rural communities across Montana and Wyoming. We provide integrated medical, behavioral health, community health, pharmacy, dental, and public health services to ensure accessible, compassionate care for all. Learn more: https://www.onechc.org/about

Equal Opportunity Employer: One Health prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Ready to make a difference? Apply today and help us build healthier communities-one connection at a time.