Patient Information Liaison - Per Diem

How you move is why we're here.

Now more than ever.

Get back to what you need and love to do.

The possibilities are endless...

Now more than ever, our guiding principles are helping us in our search for exceptional talent - candidates who align with our unique workplace culture and who want to maximize the abundant opportunities for growth and success.

If this describes you then let's talk!

HSS is consistently among the top-ranked hospitals for orthopedics and rheumatology by U.S. News & World Report. As a recipient of the Magnet Award for Nursing Excellence, HSS was the first hospital in New York City to receive the distinguished designation. Whether you are early in your career or an expert in your field, you will find HSS an innovative, supportive and inclusive environment.

Working with colleagues who love what they do and are deeply committed to our Mission, you too can be part of our transformation across the enterprise.

Emp Status

Per Diem Part time

Work Shift

Compensation Range

The base pay scale for this position is $37.00 - $37.00. In addition, this position will be eligible for additional benefits consistent with the role. The salary of the finalist selected for this role will be determined based on various factors, including but not limited to: scope of role, level of experience, education, accomplishments, internal equity, budget, and subject to Fair Market Value evaluation. The hiring range listed is a good faith determination of potential compensation at the time of this job advertisement and may be modified in the future.

What you will be doing

Patient Information Liaison

Per Diem 12pm-9pm schedule

Job Summary

The Patient Liaison's focus is to provide outstanding, in-person customer service at the main campus. They possess a genuine passion for working with people contributing to a patient & family experience that is unsurpassed. The Patient Liaison is cross trained to work in the Family Atrium surgical waiting areas and the Information Desk in the Main Lobby. The Liaison is expected to possess excellent communication skills, emotional intelligence, function well in a team, and to de-escalate heightened situations. The Liaison will skillfully navigate hospital policies and procedures to maintain safety protocols without compromising the patient experience.

At the Information Desk, the Patient Liaison is responsible for shaping an excellent first impression by providing a warm welcome, campus wayfinding, wheelchair transport, and managing the busy workflow of the Information Desk. The Liaison will gain a broad range of institutional knowledge to help connect patients to a variety of HSS departments and services through in person inquiries and answering the Family Resource telephone line.

On the surgical units, the Patient Liaison ensures waiting family members are kept informed at key moments of the patient's surgical journey. The Liaison facilitates strategic perioperative communication to/from physicians, nurses, and other clinicians to the designated family/friends. The Liaison monitors the patient's progress from the operating room through the recovery room and provides non-medical information to waiting families. They also coordinate and manage recovery room visitation in accordance with the visitation policy.

Job Qualifications

EDUCATION - Required

Bachelor's

EDUCATION - Preferred

Master's in healthcare

Master's degree desirable (e.g. MBA, MSW, MPH or MHA)

EXPERIENCE - Required

2 years in Healthcare

EXPERIENCE - Preferred

3 years in Healthcare

SKILLS - Required

Strong customer service skills; Outstanding interpersonal skills.

Excellent verbal and written communication skills.

Ability to multitask in a fast-paced environment.

Strong knowledge of teamwork.

SKILLS - Preferred

Previous exp. in hospitality or concierge services

PHYSICAL WORKING CONDITIONS

Standing or sitting in the same location; walking frequently throughout the unit and main campus; push patients in a wheelchair.

ENVIRONMENTAL WORKING CONDITIONS

Located in a comfortable indoor area. Examples: executive, management, and secretarial positions.

HAZARDS

OSHA Category 3

Tasks that involve no exposure to blood, body fluids, tissues, or other potentially infectious materials and Category 1 tasks are not a condition of employment.

Non-Discrimination Policy

Hospital for Special Surgery is committed to providing high quality care and skilled, compassionate, reliable service to our community in a safe and healing environment. Consistent with this commitment, Hospital for Special Surgery provides care, admits, and treats patients and provides all services without regard to age, race, color, creed, ethnicity, religion, national origin, culture, language, physical or mental disability, socioeconomic status, veteran or military status, marital status, sex, sexual orientation, gender identity or expression, or any other basis prohibited by federal, state, or local law or by accreditation standards.