Patient Operations Assistant | Longwood Surgicenter | MGH

Site: Massachusetts Eye and Ear Infirmary

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Under the supervision of the Nurse Director, performs a variety of technical and patient care functions that assist the nurses in daily activities. All functions performed in this position are an essential component of the hospital plan for patient care and reflect chronological age, developmental level and the specific needs of our patient population. ESSENTIAL FUNCTIONS: 1. Follows hospital policies and procedures to correctly identify patients prior to transport between nursing units and/or MGH. 2. Utilizing sound principles of back safety and body mechanic; transports, assists in lifting, moving and positioning patients as needed. 3. Maintaining Universal Precautions disinfects stretchers after each patient (railings and mattress). 4. Cleans all stretchers entirely on a weekly basis. Checks stretchers for functional defects, report and red tags for repair. Reports and red tags equipment to charge nurse, Clinical leader, Director to assure that general hospital safety standards are being met. 5. Cleans and prepares patients care areas daily following hospital departmental policies and procedures. These duties include but are not limited to: emptying trash, linen bags, closing and replacing sharps containers, IV pole cleaning, emptying suction canisters, replacing liners, setting up patient care areas as needed to include appropriate equipment for all patient areas 6. Cleans and restocks unit, all nursing carts, restocks all nursing carts according to predetermined inventory levels to assure that adequate patient care supplies are available. 7. Transports blood and blood products to and from MGH Blood Bank following AABB regulations. 8. Always protects patient rights and maintains patient confidentiality. 9. Fill blanket warmer as needed per area if applicable.

Qualifications

Education

High School Diploma or Equivalent preferred

Can this role accept experience in lieu of a degree?

No

Licenses and Credentials

Basic Life Support [BLS Certification] - Data Conversion- Various Issuers preferred

Certified Medical Assistant [National Certification] - Data Conversion- Various Issuers preferred Emergency Medical Technician- Basic [Massachusetts] - Massachusetts Office of Emergency Medical Services preferred

Nursing Assistant [LNA - Massachusetts] - Massachusetts Board of Nursing preferred

Experience

Experience working in patient care/elder care 1-2 years preferred

Knowledge, Skills and Abilities

• Ability to understand and follow written and oral instructions.
• Knowledge of medical terminology.
• Strong patient/customer service skills.
• Ability to lift up to 35 pounds.
• Proficient computer skills to work efficiently with electronic medical records.

Additional Job Details (if applicable)

Mass General Hospital is a world-renowned hospital that provides the highest quality care to patients. We are a leader in medical research and education, and we are committed to delivering our employees with an exciting and exciting career.

Our culture is one of collaboration and innovation.

We believe that by working together, we can achieve outstanding things. We are also committed to delivering our employees with a work-life balance that allows them to thrive both expertly and personally.

If you are looking for an exciting and rewarding career in medicine, then Mass General Hospital is the place for you. We offer a variety of career opportunities, so you can find a position that fits your interests and skills. We also offer several benefits, so you can be sure that you are well-compensated for your hard work.

Do you think you may be a good fit for New England's #1 Medical Center, based on U.S. News Best Hospitals for 2025-2026: Massachusetts General Hospital?

Remote Type

Onsite

Work Location

800 Huntington Avenue

Scheduled Weekly Hours

0

Employee Type

Per Diem

Work Shift

Day (United States of America)

Pay Range

$17.36 - $21.71/Hourly

Grade

1

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement:

Massachusetts Eye and Ear Infirmary is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.