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Patient Registration Representative I

Hutchinson ClinicHutchinson, KS

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Overview

Schedule
Full-time
Career level
Senior-level
Benefits
Career Development

Job Description

Role:

Provide excellent customer service to patients in the process of scheduling appointments and accessing care. Assist patients with resolving questions and concerns regarding their account.

Essential Functions & Responsibilities:

  • Assist patients with scheduling appointments in a prompt, courteous and helpful manner.
  • Check-in patients for their appointment; verify and update account information.
  • Provide information in response to patient billing inquiries and collect payment on account in person at time of service and over the phone.
  • Manage cash drawer by counting funds at beginning of shift, printing Phreesia report at end of shift and reconciling against funds on hand. Prepares deposit of funds in excess of $100 daily.
  • Facilitate contact between patient and Business Office to develop payment plan when needed.
  • Attend training events and meetings upon request.
  • Consistently demonstrate good use of time and resources.
  • Regularly support compliance and accreditation efforts as assigned (e.g., OSHA, HIPAA).
  • Be familiar with and consistently implement the organizations mission and all approved policies, protocols, and procedures.
  • Performs other duties that may be assigned from time to time.

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