Patient Relations Specialist

ProMotion Rehab and Sports MedicineColumbia, South Carolina

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Job Description

Benefits:

401(k)
401(k) matching
Bonus based on performance
Competitive salary
Dental insurance
Health insurance
Paid time off
Training & development
Vision insurance

🚀Join a Fast-Paced, High-Performing Clinic Where Teamwork Meets Precision 🚀
Be the welcoming face, sharp mind, and steady hand that keeps our patients and our team moving toward success.

🌟Patient Relations Specialist🌟

At ProMotion Rehab & Sports Medicine, every team member is a crucial part of helping our patients achieve their goals—and helping our clinic reach new heights. We’re looking for a Patient Relations Specialist who’s organized, detail-driven, and thrives in a collaborative, fast-moving environment.

In this role, you’re more than “the front desk.” You’re the first impression of our practice, the link between patients and our care team, and the heartbeat of our daily operations. With precision, professionalism, and genuine care, you’ll ensure every patient feels welcomed, informed, and confident in their journey from day one.

What You’ll Do as a Key Member of Our Team:

Work side-by-side with therapists, assistants, and admin staff to keep operations running smoothly and on time.
Greet every patient in person and by phone with warmth, energy, and accuracy.
Handle patient intake, registration, and scheduling with meticulous attention to detail.
Verify insurance and clearly explain copays, coinsurance, and balances—while being consistent in collecting payments.
Ensure all patient information and authorizations are complete and accurate the first time.
Adapt quickly to evolving processes, workflows, and software to support our growing clinic.

Why Our Team Loves It Here:

💰 Competitive pay
🗓 72 hours of paid holidays + PTO that grows with tenure
🩺 Medical, dental, vision, disability, & life insurance
💼 401(k) with company match
📈 Professional development opportunities
🤝 A collaborative, goal-focused culture where success is a shared win

What We’re Looking For:

A customer service pro who builds genuine connections with patients and teammates
Accuracy and precision in every administrative detail
Ability to juggle multiple priorities without dropping the ball
Clear, professional, and friendly communication skills
A team-first attitude with a readiness to pitch in wherever needed
Age 18+ required; college or associate degree preferred
Ability to sit, stand, kneel/stoop, and lift up to 45 lbs.

If you’re ready to be part of a team that helps patients crush their goals while driving our clinic’s growth, we’d love to meet you.

📩 Apply now—and let’s move forward together.

Compensation: $15.00 - $18.00 per hour

Our Story: Building a Legacy of Care and Excellence

At ProMotion Rehab and Sports Medicine, we’re not just about helping individuals recover—we’re about transforming lives. Founded in 2015 by Nancy and Andrew Imbeau, ProMotion began as a dream: To create a practice where physical therapists could thrive, patients could achieve life-changing goals, and a culture of collaboration and excellence would shape every decision.

Our story started humbly in Lake City, SC, with one small clinic and a big vision:
To be a regional leader and trusted provider of outpatient rehabilitation services, driven by an unwavering commitment to our team, patients, families, community, and education.

Since then, ProMotion has taken big step towards realizing that vision and grown into a trusted provider of outpatient rehabilitation across South Carolina. While our footprint has expanded, our commitment to delivering exceptional, patient-centered care has never wavered.

What sets us apart is our dedication to fostering a team culture rooted in our Mission, Care Values and Guiding Principles:

Our Mission

To empower patients to live fuller, pain-free lives by enhancing mobility, strength, and performance through evidence-based rehabilitative and preventative physical therapy services.

Our Core Values

Fun: We cultivate a positive, engaging environment for both our patients and team.
Excellence: We are committed to delivering exceptional care and continuous professional growth.
Community: We build meaningful relationships that make a lasting impact.
Education: We invest in lifelong learning to empower our team and our patients.

Our Guiding Principles

People Over Profit: Ensuring our team and patients always come first.
Team Over Self: Collaborating for better outcomes and a stronger company culture.
Quality Over Quantity: Providing focused, evidence-based care that truly makes a difference.

Opportunities to Grow and Lead

Your career at ProMotion is more than just a job—it’s an opportunity to unlock your full potential while making a difference.

Specialize in Your Passion: Whether you’re passionate about sports rehab, dance medicine, post-surgical recovery, or geriatric care, we’ll help you develop your expertise.
Lifelong Learning: Access continuing education, mentorship programs, and advanced certifications to stay at the forefront of your field.
Leadership Development: Chart your career path with opportunities to lead, mentor, and inspire others.
Community Engagement: Extend your impact beyond the clinic by building connections and serving local communities.

Why Choose ProMotion?

We’re not just another workplace—we’re a team that’s redefining what it means to deliver care. Here’s what sets us apart:

Patient-Centered Excellence: Evidence-based, personalized treatment plans are at the heart of what we do.
Supportive Team Environment: Work alongside passionate professionals who share your dedication to success.
Work-Life Balance: Thrive in a workplace that values your well-being as much as your career.
Endless Opportunities: From clinical growth to leadership, the sky’s the limit for your career at ProMotion.

Our journey has been fueled by passion, innovation, and a relentless drive to create a positive impact in the lives of our team memebers, patients, and the communities we serve. Whether helping an athlete return to the field, a dancer find their rhythm again, or a grandparent regain their independence, we’re here to make mobility, strength, and health attainable for all.

Today, ProMotion is a place where careers flourish, patients thrive, and a shared purpose unites us all. We’re proud of the work we’ve done, but we’re even more excited for what’s ahead. Join us, and become part of a story that’s still being written—one that’s powered by passion, guided by excellence, and defined by high quality care. Together, we aim to inspire better health and a better quality of life for all.

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