Patient Safety And Risk Specialist

Site: Mass General Brigham Incorporated

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

The Patient Safety and Risk Specialist will support the Vice Chair for Quality/Assistant CMO and the Administrative Director of Quality for the integrated AMC Department of Medicine, to oversee and manage hospital-wide patient safety initiatives and risk mitigation. This role will focus on carrying out daily activities while fostering Equity Informed High Reliability Concepts.

Other patient safety activities will focus on conducting proactive risk assessments and retrospective collaborative risk reviews.

Extensive, daily interaction with other Directors, Managers, hospital leadership, and staff in the Department of Quality and Safety is a key component of this role. The Patient Safety and Risk Specialist must also be able to coordinate projects and improvement activities across multiple academic and operational departments independently and mentor other patient safety and risk staff members. Because this role is in an active change management environment, this specialist will need to demonstrate flexibility and open mindedness as the contours of this position will evolve over time.

Principal Duties and Responsibilities

Responsible for the day-to-day coordination of adverse event management:

• Receives and reviews computerized safety event reports and telephone reports of safety events.
• Reviews all safety event reports to ensure timely and appropriate analysis and follow up.
• Identifies sentinel events, coordinates, and conducts sentinel event analyses.
• Works closely with the Patient/Family Relations department on risk and patient safety issues.
• Refers cases as directed to the CRICO for monitoring, investigation or defense and assists with the production of materials for defense.
• Ensures the institution is current with Joint Commission National Patient Safety Goals, identifies emerging trends in Patient Safety, and supports improvement teams with patient safety initiatives.
• Assists with reporting of appropriate adverse events to regulatory agencies, including DPH, DMH, and BRM QPS division, and supports unannounced hospital surveys by DPH/DMH/Joint Commission for cause visits, etc.
• Assists with on-site visits by regulatory agencies, including the DPH.
• Identifies and develops information related to equipment failures to ensure compliance with the reporting requirements of the Safe Medical Devices Act.
• Reviews and evaluates aggregate safety events and claims data, as well as other hospital information to identify high-risk activities, procedures, and departments.
• Recommends corrective and preventive actions to reduce risk. Collaborates with CRICO and hospital-based improvement teams on interventions.
• Assist with evaluation of hospital safety event reporting system for potential improvement.
• Identifies, recommends, and independently manages innovative patient safety initiatives.
• Assists in review and development of hospital policies.
• Participates in hospital patient safety initiatives and activities.
• Directs improvement activities related to safety and quality vulnerabilities, the Joint Commission National Patient Safety Goals and develops innovative methods to monitor improvement.
• Performs as the content expert on improvement methodologies, including proactive risk assessments, and imparts knowledge of improvement process to various safety projects.
• Assists hospital leaders in identifying barriers to implementing improvement plans and developing strategies to overcome these barriers.
• Recommends outcome measurement strategies and communication plans to hospital leadership.
• Develops the analytic and measurement strategy for all projects undertaken including development of key metrics, identification of data sources, and collection of baseline data.
• Works to transfer current patient safety concepts and initiatives throughout the department, such as creation of culture change, increased reporting of adverse events and near misses, and increased transparency.
• Provides staff education to nurses, physicians, and committees regarding patient safety, non-punitive reporting, and error prevention.
• Works with Sr. Manager, VC for Quality/Asst CMO and clinical leaders to prepare regular presentations to DOM and board committees, patient care assessment committee, and other leadership and clinical groups, as needed.
• Participates in patient safety and risk assessment and management meetings.
• Passionate about encouraging diversity, equity, multiculturalism, and inclusion in all aspects of work.
• Oriented towards promoting collaboration between every race, gender, sexual orientation, religion, ethnicity, national origin, and all the other community characteristics.
• Eager to work closely with our Medical Director for Equity in the analysis of events and experiences proactively to reduce disparities.
• Emotional IQ, cultural dexterity, and ability to work across uniqueness to facilitate challenging conversations critical to improve our system.

Mentoring/Training:

Participates in the orientation, training, and mentoring of quality and safety team members.

• Participates in presenting for site visits and other inter- departmental training sessions.
• Participates in precepting of multidisciplinary trainees from multiple programs/universities.

All other duties as assigned.

Skills/Abilities/Competencies

• Superior organizational skills and the ability to multitask.
• Initiative and ability to work independently with minimal supervision while thriving in a setting requiring collaboration and teamwork for maximal efficiency and effectiveness.
• Sophisticated listening and negotiation skills with demonstrable experience in operating effectively in a complex environment.
• Creativity and enthusiasm for developing and implementing new programs.
• Demonstrated effectiveness as both a team member and team facilitator; high degree of social facility in obtaining cooperation and support from a broad range of people. May facilitate medium to large groups.
• High degree of professionalism, discretion, respect, and confidentiality.
• Data management and analysis skills.
• Ability to complete work under pressure and to meet strict deadlines.
• Comfortable interacting with a vast array of administrative and clinical staff, from departmental and CMO office teams to frontline care providers.

Qualifications

Working Conditions

• Office setting.
• Frequent, daily use of computer, telephone, and fax machine.
• Occasional early or late meetings to accommodate frontline staff members schedules.
• Highly confidential data and medical records materials require extreme discretion.

Qualifications

• Degree in Nursing, Pharmacy, or similar/related clinical field required. .
• Experience working in a large and complex health care organization preferred.
• A minimum of 5 years clinical experience.
• Computer and Internet skills and experience required: A working knowledge of MS Office products is essential for success in this position (Word, Excel, PowerPoint, and Access).

Additional Job Details (if applicable)

Remote Type

Onsite

Work Location

55 Fruit Street

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

$78,000.00 - $113,453.60/Annual

Grade

7

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement:

Mass General Brigham Incorporated is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.