Patient Scheduler

Company:

Providence at Home with Compassus

Position Summary

This position is responsible for scheduling clinical staff visits for a multi-disciplinary team of RNs, MSWs, LPNs, and Aides using a computer based scheduling program. This position is the main hub of support and communication for clinicians to ensure efficient and coordinated service delivery. The Scheduler coordinates and collaborates with clinicians of all disciplines, Patient Access staff, and managers to create smooth and accurate transfer of information to provide the highest level of patient care.

This is a clerical position and is responsible to utilize appropriate lines of authority in a timely and effective manner. Performance is evaluated by the Manager.

Position Specific Responsibilities

• • Provide an accurate daily schedule of clinical visits for services:
• Schedule additional visits as patient needs develop; coordinates schedules taking into consideration caseload capacity, continuity of care, staffing levels, geographic areas, and individual clinical expertise to maximize efficiency, safety and quality of care.
• Make adjustments as necessary to scheduled patient visits when staff call in sick, assigned low census, or are on vacation.
• Support productivity requirements in developing patient visit schedules in the electronic scheduling system; communicate with staff on a regular basis regarding changes in schedules, changes or variations in coverage needs, patient volumes and staffing levels to assure efficient, effective and consistent patient coverage.
• Communicate scheduling needs and coverage to managers; provide input and observations regarding the day-to-day function of the department to managers.
• Participate in planning and implementing activities to accomplish the department goals and objectives.
• Maintain confidentiality of all ministry, company, and patient information.
• Ensure proper handling and disposal of confidential documents as outlined in applicable Providence polices, and HIPAA regulations.
• Answer incoming telephone calls to appropriately address caller's needs or routing them correctly.
• Contributes to overall team functioning through effective time management and utilization of problem-solving skills to address team issues.
• Appropriately utilizes manager for guidance/problem solving, including complaint issues and concerns.
• Attend staff meetings, quality improvement activities, and in-service training sessions assigned.
• Complete all HealthStream modules in the assigned time frame.
• Participates in new staff or volunteer orientation and training as appropriate.
• Works in accordance within the Mission, Vision and Values, as well as established standards of care.
• Reviews Daily patient visit records, edits and moves visits accordingly and in consideration of clinical abilities and location, patient status, staffing levels, etc.
• Completes data entry into EMR in an accurate and timely manner.
• Communicates effectively with clinical staff regarding schedules, changes and troubleshooting.
• Communicates effectively with supervisor and appropriately escalates issues that require higher level or strategic input for problem resolution.
• Answers phone calls and directs them appropriately; represents the organization in a positive and professional manner at all times in phone etiquette.
• Participates in quality improvement activities and work outs as needed, provides input or makes suggestions for operational process improvements.
• Supports the department with other general, administrative and/or operational needs.

Education and/or Experience

• No Requirement- Education
• Preferred- 1 year Previous experience in scheduling or in clerical/data entry position using spreadsheets and databases.
• Preferred- Experience in health care, hospice or home health industry.

Skills

• Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percentage.
• Language Skills: Ability to read, analyze, and interpret business periodicals, professional journals, technical procedures, and governmental regulations.

Ability to write reports, business correspondence, and procedure manuals.

Ability to effectively present information and respond to questions from leaders, team members, investors, and external parties.

Strong verbal and written communication skills; fluency in English required.

• Computer Skills: Proficiency in Microsoft Office (Word, Excel, Outlook).

Ability to type proficiently and accurately enter data into databases.

Familiarity with spreadsheets, word processing, and healthcare databases preferred.

Ability to use standard office equipment including computers, telephones, copiers, and fax machines.

• Other Skills and Abilities: Strong organizational skills; detail-oriented with ability to meet deadlines.

Critical thinking, problem-solving, and troubleshooting capabilities.

Ability to prioritize multiple tasks, adapt to changing conditions, and meet productivity and quality standards.

Demonstrated knowledge of general office practices and phone etiquette.

Teamwork and interpersonal skills, including the ability to maintain positive, collaborative relationships.

Ability to follow appropriate communication channels and practice effective teamwork.

Commitment to integrated healthcare at home philosophy.

Knowledge of scheduling systems and flexibility to adapt to changing clinical schedules and patient needs.

Certifications, Licenses, and Registrations

• No Requirement

Physical Demands and Work Environment: The demands of this role necessitate a team member to effectively perform essential functions. Adaptations can be made to accommodate team members with disabilities. Regular standing, walking, and manual dexterity are fundamental, along with the ability to lift and move objects up to 50 pounds. Visual acuity requirements include close and distance vision, color and peripheral vision, depth perception, and the ability to adjust focus. In a healthcare setting, exposure to bodily fluids, infectious diseases, and conditions typical to the field is expected. Routine use of standard medical equipment and tools associated with clinical care is essential. This description provides a general overview and may vary by role and department, capturing the nuanced demands and conditions inherent to clinical positions in our organization.

At Compassus, including all Compassus affiliates, diversity, equity, and inclusion are fundamental to our Pillars of Success. We are committed to creating a fair work environment where our team members feel welcomed, highly valued, and respected. As an equal opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Compensation range: $18.83 - $28.80

The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities

Compassus offers a comprehensive benefits package including, Medical, Dental, Vision, 401k and much more.

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