Payroll Support Specialist

🌎 Change the world. Get paid for it.

At Acumen, we're on a mission to help the disabled, military veterans, and the elderly live more independent, empowered lives. If you want your work to matter, this is your sign.

💡 About US

Acumen Fiscal Agent began 30 years ago with a bold idea: There had to be a better, simpler, and more personal way to deliver self-directed services to individuals needing home care and their families.

Today, Acumen is proud to be one of the nation’s largest and most trusted providers of fiscal agent services.

We’re not just processing payroll or paperwork, we’re helping people live fuller, more independent lives. Come be part of something meaningful!

💼What is the job?

Acumen Fiscal Agent is looking for a Payroll Support Specialist to join our dynamic team. In this role, you will play a crucial part in assisting clients and employees with payroll-related inquiries and issues. As a Payroll Support Specialist, you will provide exceptional customer service, work collaboratively with the payroll team to ensure accurate processing, and help resolve discrepancies in a timely manner. The ideal candidate will have strong communication skills, a solid understanding of payroll processes, and a problem-solving mindset. This position offers the opportunity to make a positive impact on our clients' experience while deepening your knowledge in payroll support.

Responsibilities

• Provide frontline support to clients and employees for payroll-related questions and concerns.
• Assist in resolving payroll discrepancies by investigating and providing solutions.
• Collaborate with the payroll team to ensure accurate and timely payroll processing.
• Document and maintain records of client interactions and service requests.
• Conduct follow-ups to ensure client satisfaction and issue resolution.
• Monitor payroll-related communications and assist in the development of FAQs and support materials for clients.
• Stay updated on payroll procedures and software to provide effective support.

Requirements

• High school diploma or equivalent required; associate's or bachelor's degree in finance, accounting, or related field is preferred.
• Experience in payroll processing or support, particularly in a customer service role.
• Strong understanding of payroll systems and compliance regulations is beneficial.
• Excellent communication and interpersonal skills.
• Proficient in Microsoft Office Suite, particularly Excel; experience with payroll software is a plus.
• Strong problem-solving skills and attention to detail.
• Ability to handle sensitive information with confidentiality.
• Ability to work independently and collaboratively within a team.

Benefits

♥️What's in It for You?

• 16 paid holidays, including your birthday! We believe celebrating you is just as important as the work you do.
• Paid Time Off and Paid Sick Time
• Employee Recognition Program
• Employee Assistance Program
• Referral Program, get extra rewards for referring your friends to work with Acumen!  
• Paid Parental Leave
• Be a part of a mission driven culture where you can make a real impact
• Medical, Dental & Vision coverage
• 401(k) with company match
• Voluntary benefits, including Pet Insurance

💭What Do You Think? Are You Ready to Make a Difference in Someone’s Life Every Single Day?

Apply today and be part of a team that values compassion, accountability, and purpose. Let’s make self-direction more personal, together.