People Service Center Navigator

Company:

Compassus

Position Summary

The People Service Center (PSC) Navigator provides frontline support to team members and leaders throughout the employment journey, with a focus on accuracy, responsiveness, and service excellence. This role assists with pre-boarding and onboarding activities, responds to routine HR-related inquiries, and coordinates solutions by following established procedures and partnering with departments such as Payroll, Total Rewards, IT, Compliance, Recruiting, and Training. Navigators ensure documentation and processes are completed correctly and escalate complex or unusual matters to senior staff. By delivering dependable, process-driven support, this role helps create a positive and efficient team member experience across the organization.

Position Specific Responsibilities

• • Pre-boarding and Onboarding Excellence
• Serve as the primary guide for new hires from offer acceptance through their first 90 days
• Assist with all pre-boarding activities, including background checks, licensing and credential verification, collection of employment documents, and preparation of system access requests
• Ensure onboarding activities follow company-defined processes and comply with applicable requirements as communicated by leadership
• Respond to team member HR-related questions in line with established policies and procedures; escalate complex or unusual matters to the Level II Navigator or Department Manager
• Assist with onboarding activities including orientation scheduling, benefits enrollment support, and training plans
• Partner with hiring managers and leaders to deliver an onboarding experience that fosters engagement, confidence, and belonging

Team Member and Leadership Support

• Act as the first point of contact and escalation point for all team member HR-related questions, including benefits, payroll, policies, and general HR procedures
• Address inquiries in real time where possible, following established procedures; escalate unresolved or complex issues to the Level II Navigator or other designated departments via ticketing system
• Manage timely resolution of team member and leadership needs via ticketing system
• Serve as the primary point of contact for Business Office Coordinators (BOCs), Business Office Managers (BOMs), Area Clinical Operations (ACOs), Executive Directors (EDs), and hiring managers to provide guidance, answer questions, and fulfill documentation requests
• Partner with leaders and BOCs/BOMs in fulfilling surveyor requests to review background checks and other personnel file documents; support survey readiness activities as appropriate
• Accurately document inquiries and resolutions to support reporting and continuous improvement efforts

Cross-Functional Coordination

• Maintain a network of internal contacts to quickly address and resolve multi-step or cross-departmental issues
• Collaborate with People team members to align communication and process improvements

Customer Service and Culture Stewardship

• Apply service excellence principles to every team member and leadership interaction by listening actively, responding empathetically, and providing clear, accurate information
• Adhere to defined service level agreements (SLAs) for inquiry response and resolution timelines
• Uphold confidentiality and handle sensitive matters with discretion
• Serve as a culture ambassador, modeling company values in all interactions and promoting a supportive, inclusive environment
• Provide feedback to leadership on recurring questions or issues to support process enhancements

Data, Systems, and Compliance

• Maintain accurate team member records in People systems (including but not limited to HRIS and Case Management) and ensure timely updates
• Escalate disciplinary actions and convictions that appear on professional licenses and MVR reports to Level II Navigator for resolution
• Compile routine reports as directed to support onboarding, employee engagement, and service delivery tracking
• Maintain current knowledge of company People policies, procedures, HRIS tools, and self-service resources to effectively address employee needs
• Support process improvement by sharing data and observations with leadership

Education and/or Experience

• Bachelor's degree in HR, Business Administration, or related field preferred; equivalent experience considered
• 3 years in HR, onboarding, customer service, help desk, or related employee-facing role.
• Experience in a healthcare, service-driven, or regulated industry preferred.

Skills

• Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percentage.
• Language Skills: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from leaders, team members, investors, and external parties. Strong written and verbal communications.
• Other Skills and Abilities: Ability to understand, read, write, and speak English. Articulates and embraces integrated healthcare at home philosophy. Exceptional customer service and interpersonal communication skills. Strong problem-solving abilities with a proactive, solutions-focused mindset. Ability to manage multiple priorities with accuracy and attention to detail. Skilled at building relationships and influencing without direct authority. Proficient with HRIS, onboarding tools, and Microsoft Office Suite; comfortable learning new systems quickly. Proactive mindset in identifying and addressing process inefficiencies.

Physical Demands and Work Environment: The demands of this role necessitate a team member to effectively perform essential functions. Adaptations can be made to accommodate team members with disabilities. Regular standing, walking, and manual dexterity are fundamental, along with the ability to lift and move objects up to 25 pounds. Visual acuity requirements include close and distance vision, color and peripheral vision, depth perception, and the ability to adjust focus. This description provides a general overview and may vary by role and department, capturing the nuanced demands and conditions inherent to positions in our organization.

At Compassus, including all Compassus affiliates, diversity, equity, and inclusion are fundamental to our Pillars of Success. We are committed to creating a fair work environment where our team members feel welcomed, highly valued, and respected. As an equal opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Compensation range: $28.27 - $34.88

The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.

Compassus offers a comprehensive benefits package including, Medical, Dental, Vision, 401k and much more.

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Build a Rewarding Career with Compassus

At Compassus, we care for our team members as much as we care for our patients and their families. Through our Care for Who I Am culture, we show compassion, respect, and appreciation for every individual. Embark on a career that cares for you while you care for others.

Your Career Journey Matters

We're dedicated to helping you grow and succeed. Whether you're pursuing leadership roles, specialized training, or exploring new career paths, we provide the tools and support you need to thrive.

The Compassus Advantage

• Meaningful Work: Make an impact every day by honoring the quality of life of our patients, supporting them and their families with compassion, and creating moments that truly matter.
• Career Development: Access leadership pathways, mentorship, and personalized professional development.
• Innovation Meets Compassion: Collaborate with a supportive team using the latest tools and technologies to deliver exceptional care.
• Enhanced Benefits: Enjoy competitive pay, flexible time off, tuition reimbursement, and wellness programs designed for your well-being.
• Recognition and Support: Be celebrated for your contributions through recognition programs that honor your dedication.
• A Culture of Belonging: Thrive in a culture where you can be your authentic self, valued for your unique contributions and supported in a community that embraces diversity and inclusion.

Ready to Join?

At Compassus, your career is more than a job-it's an opportunity to make a lasting impact. Take the next step and join a team that empowers you to grow, innovate, and thrive.