Personal Lines Customer Service Representative

We are seeking an experienced Personal Lines Customer Service Representative (CSR) to manage and service a book of personal insurance clients. This role requires strong knowledge of personal lines insurance products, excellent customer service skills, and the ability to work efficiently in a fast-paced agency environment. Salary Range: $65000.00 - $79000.00 per year Benefits Annual Base Salary + Commission+ Bonus Opportunities Paid Time Off (PTO) Health Insurance Dental Insurance Vision Insurance Life Insurance Hands on Training Mon-Fri Schedule Career Growth Opportunities Retirement Plan Responsibilities Service an assigned book of personal lines clients (auto, homeowners, renters, umbrella, etc.) Handle policy changes, endorsements, renewals, cancellations, and rewrites Respond to client inquiries via phone, email, and in person with professionalism and accuracy Process new business submissions and assist producers as needed Review policies for accuracy and coverage adequacy Educate clients on coverage options, limits, and endorsements Manage renewals, including remarketing when appropriate Assist clients with billing questions and basic claims inquiries Maintain accurate and up-to-date client records in the agency management system Ensure compliance with carrier guidelines and agency procedures Requirements Minimum 5 years of experience in personal lines insurance service Active Property & Casualty insurance license Strong knowledge of personal auto and homeowners policies Experience with agency management systems ( Applied Epic) Excellent communication, organization, and time-management skills Ability to multitask and prioritize in a deadline-driven environment Customer-focused mindset with attention to detail