Personal Lines Insurance Customer Service Rep VIAA

Valley Insurance Agency AllianceSt. Louis, Missouri

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Job Description

Job Description

One of the fastest-growing insurance agencies in the bi-state region is seeking an inside sales customer service representative to assist with inbound sales opportunities and customer retention. VIAA prides itself on being one of the industry leaders in the use of technology and digital media marketing to drive growth to agencies (and our associates), and we are currently generating more opportunities than we can handle.

Position Profile

As an customer service account rep. you will be required to field incoming phone calls from agency partners. You will provide a consultative review with every new business customer and referral to the agency. In addition, you will receive a designated workload of inbound service & quote request (on-line & inbound calls) and must follow up with them in a highly organized manner. As we are a forward-thinking company, you must be comfortable communicating with our clients and prospects via video communication (either recorded or live screen sharing). You will provide insurance quotes from multiple carriers for both personal insurance needs as well as small business insurance needs. This position will allow you to expand your insurance career as you would like over time.

As an Account Rep./Producer with Powers Insurance Group, you will receive…

Starting Salary With Both New Business & Growth Bonus
Up to 40% New Business Commissions
Paid time off (vacation and personal/sick days)
New Inbound leads provided every month
In Person & Online training opportunities
Step by Step process to guarantee your success in this role

Responsibilities

Provide accurate, and friendly customer service.
Ability to follow a process
Use a customer-focused, needs-based review process to educate customers about insurance options.
Maintain a strong work ethic with a total commitment to success each and every day.
Establish and maintain an average closing percentage on new business leads
Complete a desired number of needs based reviews
Meet and exceed a new business production goal monthly

Requirements

Great organizational skills
Very detail oriented personality
Customer Service or Sales experience
Excellent communication skills – written, verbal and listening
Motivated by Money
Self-motivated
Ability to work in a team environment
Ability to multitask

Our Agency Motto: Work Hard … Play Harder

As a growing agency we not only focus on business. We also enjoy our time as an office outside of work. Several times a year we will host off site activities to build strong working relationships. We believe that as an agency we are not just co-workers, we are a family. Establishing a strong agency culture is very important to us and something we take great pride in. Work should be a place you enjoy coming to everyday, if you dread your drive to your current job then maybe it’s time for a change…

Compensation: $38,000 - $89,000

Valley Insurance Agency Alliance (VIAA), a cohesive family of more than 130 independent insurance agencies in Missouri and Illinois, recently introduced a new digital training system to enhance its members' accessibility and efficiency.

VIAA's proprietary Digital Agency Bucket List (DABL) provides the industry's latest technology to systematically assist with each member's growth. This customized solution allows members to build their own digital footprint using automation and optimization to ensure exceptional results.

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