Physician Relations Outreach Specialist

Apply

Job Type

Full-time

Description

Eye Health America, is a growing, multi-specialty ophthalmology practice. Our focus is on excellence in patient care and creating an exceptional customer/patient experience. We are always seeking great people who aren't just searching for a job but looking to make a difference.

Job Responsibilities:

Physician Relations & Account Service

• Serve as the primary point of contact for assigned referring physicians and their staff.
• Conduct regular outreach and on-site visits following a structured call cycle to strengthen relationships and understand account needs.
• Provide education on referral processes, clinical services, appointment availability, and practice updates.
• Deliver white-glove support to high-value accounts and identify opportunities to improve satisfaction and retention.

Salesforce & Activity Documentation

• Log all referral activities, outreach visits, interactions, and follow-up tasks in Salesforce with accuracy and timeliness.
• Maintain complete and organized account profiles to support visibility for leadership and care teams.
• Track and report appointment outcomes, issues, and action items.

Referral Volume Monitoring & Reporting

• Monitor referral activity by provider, location, and specialty to identify trends, gaps, or areas requiring attention.
• Prepare weekly and monthly reports summarizing referral volumes, account engagement, and growth opportunities.
• Partner with leadership to develop targeted outreach strategies based on data insights.

Collaboration & Process Improvement

• Work closely with clinical teams, schedulers, and leadership to streamline workflow and minimize friction points.
• Participate in meetings to share account feedback and help develop solutions that support high-quality referral management.
• Contribute ideas to enhance referring provider experience and support overall referral growth.

Benefits:

As a team member at Eye Health America, you'll enjoy:

• Medical, Dental, Vision, Short-term Disability, Long-term, Disability, Life Insurance, etc.
• Matching 401(k)
• Wellness Program
• Paid Vacation & Holidays
• Training/Advancement opportunities

Requirements

• Experience in physician relations, healthcare outreach, referral coordination, patient access, or healthcare sales preferred.
• Strong relationship-building, communication, and customer service skills.
• Highly organized with excellent follow-through and the ability to manage multiple priorities.
• Comfortable using Salesforce or similar CRM platforms.
• Ability to analyze referral data, identify trends, and act on insights.
• Valid driver's license; ability to travel locally for account visits.