Plumbing Service Manager

Position Summary:         

The Plumbing, Sewer & Drain Sales Manager is responsible for driving sales performance and revenue growth across all plumbing and drain services. This role is focused on developing sales strategies, supporting field teams in presenting solutions, and ensuring that customers are provided with clear options that meet their needs. The SalesManager works closely with service leadership to align sales efforts with operational delivery, while fostering a customer's first experience.

Key Responsibilities:

Sales & Revenue Growth

• Develop and manage sales strategies to increase revenue across plumbing, sewer, and drain services.
• Support technicians and sales representatives in presenting repair, replacement, and upgrading options to customers.
• Track and report sales performance metrics, including conversion rates, revenue, and average ticket size.
• Collaborate with marketing on lead generation initiatives related to plumbing and drain services.         

Team Support & Development

• Provide coaching and training to sales staff and technicians on communication and presentation skills.
• Encourage consistency in how options and solutions are offered to customers.
• Lead regular meetings to review sales performance, share best practices, and support team development.·      

Customer Experience

• o Ensure a customer-first approach in all sales interactions, focusing on trust, clarity, and professionalism.
• o Handle escalating customer concerns with care and provide solutions that maintain strong relationships.
• Partner with operations to ensure jobs sold are aligned with company standards and customer expectations.       

Collaboration & Reporting

• Work closely with the Plumbing Manager and service leadership to coordinate sales efforts with service delivery.
• Provide weekly and monthly reporting on sales performance and pipeline to senior leadership.
• Stay informed on plumbing and drain industry trends, technologies, and competitor offerings.

Qualifications

• 3–5 years of sales management experience in plumbing, HVAC, or related home services.
• Demonstrated ability to achieve and exceed sales targets.
• Strong leadership and coaching skills.
• Excellent communication and customer service abilities.
• Familiarity with plumbing and drain systems preferred.
• Proficient in CRM systems and sales reporting.

Core Competencies

• Results-oriented with strong accountability.
• Customer-focused and solutions-driven.
• Skilled at building relationships with both customers and team members.
• Strong collaboration skills across departments.
• Compensation & Benefits
• Base salary plus commission/bonuses.
• Health, dental, and vision benefits.
• Paid time off and holidays.
• Ongoing professional development and advancement opportunities.