Plumbing Warranty Technician
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Job Description
Benefits:
- 401(k) matching
- Health insurance
- Training & development
Purpose:
The Plumbing Warranty Technician is a highly skilled service professional responsible for diagnosing, repairing, and resolving warranty-related plumbing issues in both residential and commercial settings. This role requires advanced product knowledge, strong troubleshooting skills, and a commitment to providing an excellent customer experience while representing the company's values in the field.
Key Responsibilities:
- Respond to warranty service calls in homes and commercial buildings to diagnose plumbing problems
- Accurately identify root causes of issues in various plumbing systems and materials
- Perform high-quality repairs on fixtures, piping, valves, equipment, and system components under warranty
- Communicate clearly with clients about findings, solutions, and next steps to ensure trust and satisfaction
- Document all work performed using service management software, including photos and material used
- Coordinate with project managers and install teams for job history or unresolved install issues
- Interpret builder standards, manufacturer warranties, and internal QA processes to resolve claims efficiently
- Maintain clean, organized, and well-stocked vehicle and tool inventory
- Act as a field representative for the company's brand and commitment to excellence
- Educate clients on proper plumbing system use and care to prevent repeat issues
Skills & Qualifications:
- Apprentice/Journeyman level plumber minimum
- 4+ years plumbing experience in both residential and commercial systems
- Exceptional diagnostic and troubleshooting ability across all common materials and fixtures
- Deep understanding of plumbing codes, system design, and installation standards
- Highly skilled in customer-facing communication with builders, property managers, and homeowners
- Ability to remain calm and solution-oriented in sensitive or escalated warranty situations
- Detail-oriented with excellent documentation and reporting habits
- Valid plumbing license or certification (as required in service area)
- Clean driving record and reliable transportation
- Familiar with mobile field service software and tablet-based dispatching
- Pride in craftsmanship and representing the company with professionalism and empathy
Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.