Policy Administration Business Analyst

About Us:EquiTrust Life Insurance Company is a national carrier of competitive, client-friendly annuity products sold through a variety of distribution channels, including more than 20,000 independent agents and independent marketing organizations (IMOs). Since 2003, we have provided exceptional customer service to our clients by operating with integrity and passion. Our efforts are supported by a dedicated workforce who execute their responsibilities through teamwork and an entrepreneurial spirit. EquiTrust sells products nationwide and is headquartered in Chicago, Illinois, with operations in West Des Moines, Iowa.

How You’ll Contribute

As a Policy Administration Business Analyst I, you will play a key role in supporting and improving policy administration processes and systems. You will collaborate closely with Policy Administration teams and Information Technology partners to analyze workflows, support system enhancements, and help implement solutions that improve efficiency, accuracy, and customer experience.

We’re looking for individuals who are curious problem-solvers, enjoy collaboration, and are motivated by continuous improvement. This role is ideal for someone who values teamwork, clear communication, and thoughtful analysis while contributing to an inclusive and supportive work environment.

What You’ll Do

• Partner with Policy Administration and Information Technology teams to analyze, design, and implement system and process enhancements
• Review and streamline procedures to support departmental and organizational goals
• Design, document, and update administrative workflows, ensuring alignment with business process management systems
• Support testing activities by defining functional requirements, executing test cases, and reviewing results
• Create and maintain clear documentation for system enhancements, workflows, and interdepartmental procedures
• Participate in prioritization and planning activities using Agile/SCRUM methodologies
• Stay informed on industry trends, tools, and best practices through training and learning opportunities
• Contribute positively to team culture by collaborating, sharing ideas, and supporting colleagues as needed

What You’ll Bring

Education

• High School Diploma or equivalent required

Experience

• Experience analyzing business processes, workflows, or system requirements
• Experience supporting testing, documentation, or system enhancements is preferred but not required

Knowledge, Skills, and Abilities

• Strong analytical, organizational, and problem-solving skills with attention to detail
• Effective verbal and written communication skills
• Ability to work independently and collaboratively across teams
• Comfort managing multiple priorities and meeting deadlines
• Adaptability and willingness to learn new systems, tools, and processes
• Proficiency with Microsoft Office and the ability to learn proprietary systems
• Experience gathering requirements, conducting testing, and supporting change initiatives
• Commitment to customer service and alignment with EquiTrust’s core values, including integrity, teamwork, accountability, and respect

Physical Requirements

• Primarily sedentary work involving sitting, computer use, and verbal communication
• Occasional standing, walking, and light lifting (up to 20 lbs.)
• Ability to use hands for fine manipulation and computer-based tasks

Total Rewards:In addition to base pay, eligible employees may receive an annual discretionary incentive bonus and access to a competitive benefits package including: 

• Medical, Dental & Vision coverage:
• 401(k) with Company Match
• Paid time off: Vacation, Sick, Holiday, and more
• Paid Parental Leave for both Mothers and Fathers
• Hybrid/Remote Work Options
• Early Friday Closure

EquiTrust is an Equal Opportunity Employer and participates in the U.S. Federal E-Verify program. Applicants have rights under federal and state employment laws. To learn more, visit EquiTrust Careers. 

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