Pool: Student Hourly-Advanced Level IT Technician

Department

Information Technology

Primary Campus

University of Kansas Lawrence Campus

Job Description

95% - Campus Technology Support:

• Provide Phone, Email, Chat, & In-Person technology support to faculty, staff, and students for issues related to KU computing systems and services provided by KU IT (Enroll and Pay, E-mail, Blackboard, Classroom support, Delegate support, etc,).
• Follow established departmental policy, processes, and procedures to ensure account security is maintained.
• Generate service tickets and include detailed notes into ticketing system.
• Update the knowledge-base as required.
• Provide remote assistance to users as needed.
• Provide best support for personal devices.

5% - Assist with special projects, administrative reports, and other duties as assigned.

Req ID (Ex: 10567BR)

31607BR

Disclaimer

The University of Kansas prohibits discrimination on the basis of race, color, ethnicity, religion, sex, national origin, age, ancestry, disability, status as a veteran, sexual orientation, marital status, parental status, gender identity, gender expression, genetic information and retaliation in the University's programs and activities. Access to information regarding equal opportunity and diversity worksite posters is available at http://www.humanresources.ku.edu/policies_procedures/category_details/index.aspx?category=8 or you may contact 785-864-4946 or employ@ku.edu for alternate access options. Any inquiries regarding the non-discrimination policies should be directed to: Executive Director of the Office of Institutional Opportunity and Access, IOA@ku.edu, 1246 W. Campus Road, Room 153A, Lawrence, KS, 66045, (785)864-6414, 711 TTY

Work Schedule

Sun - Sat; Min 15 Hrs/Wk

Contact Information to Applicants

Austin Corbitt

785-864-0339

a140c628@ku.edu

Required Qualifications

• Currently employed as an Entry Level Technician for over 300 working hours through the start of a spring or fall semester (training hours do not count towards the final 300 hours.)
• Strong communications skills as evidenced by application materials.
• Ability to demonstrate proficiency in our documented Policy, Process & Procedures, as evidenced by application materials.

Advertised Salary Range

$15/hr

Preferred Qualifications

• Familiarity with KU environment and online services offered by KU IT, as evidenced by application materials.
• Experience with basic computer hardware and software troubleshooting.
• Experience using Windows, or Apple OS/iOS.
• Working knowledge of Microsoft Office products (Word, Excel, PowerPoint, etc.), as evidenced by application materials.
• Experience with Microsoft Outlook.
• Experience using and troubleshooting audio/visual and equipment.
• Ability to work independently, as part of a team, and multi-task while staying on task, as evidenced by application materials.

Position Overview

The IT Customer Service Center fosters and strengthens relationships between the KU community and KU Information Technology by providing a single point of contact for services offered by KU IT in a courteous, timely, and knowledgeable manner to facilitate access to information and the innovative use of technology in support of learning, scholarship, and creative endeavor.

Basic technical training is provided.

Reg/Temp

Temporary

Application Review Begins

04-Nov-2025

Anticipated Start Date

10-Nov-2025

Additional Candidate Instruction

A complete application consists of:

• Resume
• Cover letter addressing how the Required Qualifications are met.
• Names and contact information of three (3) professional references

Incomplete applications will not be considered.

To ensure consideration apply before the application review date 11/04/2025. A review of applications will continue until qualified candidates are identified. Posting removal is 11/15/2025 or when positions are filled.

Position Requirements

During the semester term of the appointment, the student hourly must be enrolled in no fewer than 6 credit hours. For summer periods the student hourly must: (1) have been enrolled in no less than 6 hours in the past spring semester or (2) be pre-enrolled in the upcoming fall semester in no less than 6 hours or (3) be enrolled in summer session or (4) be admitted to study in the upcoming fall semester. Student Hourlies may be undergraduate or graduate students. (Exceptions granted for GRA/GTA/GA appointments DO NOT apply to Student Hourly appointments).

Employment Conditions

(1) Student employees are not eligible for remote work arrangements unless an exception is approved by the unit leadership and HR.

(2) This is an hourly/non-exempt position. A student employee cannot hold an hourly/non-exempt position and a salaried/exempt graduate or undergraduate position (GRA/GTA/GA/RUA/RGA) concurrently.