Pool Concierge (Full Time)- The Ben Hotel, Autograph Collection

Job Title: Pool Concierge

Location:

The Ben, West Palm Beach, Autograph Collection

Department: Guest Services / Recreation

Reports To: Director of Rooms / Front Office Manager

Position Type: Full-Time

About The Ben Hotel

The Ben, West Palm Beach, is part of Marriott's Autograph Collection-a curated group of independent hotels celebrated for their unique character and exceptional guest experiences. Inspired by Byrd "Birdie" Dewey and her famed Ben Trovato Estate, The Ben blends sophistication with storytelling. Overlooking the Palm Harbor Marina, our luxury property offers stylish accommodations, Proper Grit, our whisky and supper club-inspired restaurant, and Spruzzo Rooftop Restaurant & Bar, downtown's only water-facing rooftop lounge featuring Mediterranean-inspired tapas, small bites, and unforgettable views of the Intracoastal Waterway and Palm Beach Island. Guests enjoy bespoke service, versatile event spaces, and elevated amenities, all designed to embody our tagline: "Exactly Like Nothing Else."

Position Overview

At The Ben, luxury is not just a standard-it's a lifestyle. As Pool Concierge, you are the ambassador of relaxation and refined service at our rooftop pool oasis. You ensure that every guest enjoys a seamless and indulgent poolside experience, from setting up loungers and delivering refreshments to anticipating needs and creating memorable moments. Your attention to detail, warm demeanor, and commitment to excellence help transform a simple swim into a signature Ben experience.

Responsibilities

• Greet guests warmly and assist with seating, towels, and poolside setup.
• Monitor pool area to ensure cleanliness, safety, and guest satisfaction.
• Provide personalized service including food and beverage delivery, amenity distribution, and special requests.
• Maintain inventory of pool supplies, towels, and amenities.
• Coordinate with Spruzzo and Proper Grit teams for timely service and guest orders.
• Enforce pool rules and safety guidelines while maintaining a friendly atmosphere.
• Assist with cabana reservations, special events, and VIP guest experiences.
• Respond promptly to guest inquiries and resolve issues with professionalism.
• Ensure pool furniture and equipment are clean, organized, and in good condition.
• Support the Front Office and Housekeeping teams with guest needs as required.
• Uphold professional appearance and demeanor, reflecting the luxury standards of The Ben.

Qualifications

• Previous experience in hospitality, recreation, or guest services preferred.
• Strong interpersonal and communication skills.
• Ability to work outdoors in varying weather conditions.
• Energetic, proactive, and service-oriented mindset.
• Ability to lift up to 30 lbs. and stand/walk for extended periods.
• Flexible schedule, including weekends and holidays.
• CPR/First Aid certification a plus.

Core Competencies

• Guest Engagement & Service Excellence
• Attention to Detail
• Teamwork & Collaboration
• Adaptability & Initiative
• Professionalism & Integrity

Why Join The Ben Hotel & Concord Hospitality?

At Concord Hospitality, we believe in putting Associates First. As part of The Ben's team, you'll enjoy:

• Competitive wages
• Medical, dental, vision, life, and disability insurance
• 401(k) with company match
• Tuition assistance
• Discounted hotel stays
• Career development and training opportunities

Our culture is built on our Five Cornerstones: Quality, Integrity, Community, Profitability, and FUN. When you join The Ben, you join a family that values both your growth and your contribution.

"We Are The Ben!"