Portfolio Support Specialst

Envolve Client Services Group owns and professionally manages apartment communities located throughout the southeastern United States. We are a company whose success is measured by our residents' satisfaction in making their apartment homes and community a great place to be.

Envolve offers a wide variety of opportunities from residential apartment management, leasing, maintenance and more. We, the Envolve team are recruiting friendly self-motivated individuals with positive attitudes and a drive to succeed, to join our growing company. We are currently searching for a Portfolio Support Specialist to work at our corporate office.

Essential Duties and Responsibilities:

• Support on site teams with relationship management for prospects and residents via communications and specific property and local community social media content creation.
• Assist with scheduling, planning, and outreach for resident retention events.
• Assist with creating marketing and outreach calendar for each month including assignments and participation in outreach activities.
• Support on-site teams and Portfolio Manager with pricing recommendations on new leases and renewals including revenue management tool review and management where applicable.
• Monitor, audit, and make recommendations for ILS listings, property websites, and other online exposure for accuracy and update or collaborate with Marketing Department as needed with any property enhancements.
• Review and make recommendations for advertising spending including ROI analyses for various lead generation sources.
• Collaborate with Marketing Department or assist with the creation of branded templates for property messages, social media posts, marketing collateral.
• Work with both Envolve Marketing and Operations team members to research and vet latest technology or techniques that can be used on site.
• Collaborate with Marketing and/or IT to request specials into Yardi so that application specials and other promotions will show on the websites.
• Assist with on site leasing team or collaborate with Training department with leasing training where needed.
• Monitor CRM for Applicant approval workflow, Move ins, and Renewals and provide support with lead interaction when needed.
• Assist struggling properties on a deep dive of comps when needed including market survey reviews or preparation.
• Fulfill any additional duties as assigned

Education and Work Experience Requirements

• High School diploma or equivalent; some college strongly preferred
• Minimum of 3 years as a Community Manager or Assistant Community Manager required or equivalent management experience
• Must have valid driver's license
• Yardi Experience preferred

Specific Job Knowledge, Skill and Ability:

• Proficiency in executing sales skills, such as generating sales leads, conducting sales presentations, qualifying prospects, and closing.

• Ability to work effectively and support the community staff in a fast-paced, ever-changing environment

• Solid multi-tasking skills along with the ability to meet deadlines.

• Ability to communicate professionally and effectively with co-workers, residents, vendors and corporate staff.

• Must be proficient with Microsoft Office (Excel, Word, and Outlook)

• Experience with Yardi and CRM experience preferred, but not required

• Willingness and ability to work weekends and holidays when the business requires

• Must be able to travel for training and visit property portfolio.

Benefits:

• Competitive salaries and bonuses
• Medical
• Dental
• Vision
• 401(k) plan with employer match
• Short term disability
• Long term disability
• Life/AD&D
• Paid Time Off
• 11 paid holidays
• Employee Assistance Program
• Career advancement opportunities
• Training and Development

EOE Minorities/Female/Disabled/Veterans

Background Check and Drug Screening Required